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Schaeffler · 4 hours ago

Customer Service Professional

Seguin, TX

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Schaeffler is a dynamic global technology company that partners with major automobile manufacturers and key players in aerospace and industrial sectors. They are seeking a Customer Service Professional to provide exceptional customer service, optimize supply chain processes, and contribute to ongoing improvements in customer support activities.

AutomotiveIndustrialIndustrial ManufacturingManufacturing

No H1B

Responsibilities

Provide exceptional customer service by supporting account amendments related to deliverable orders for our automotive clients, ensuring seamless fulfillment as a supplier

Proactively and reactively monitor both outbound and incoming shipments and orders, identifying errors and collaborating with customers to resolve issues promptly

Utilize the ERP system (SAP) to track shipments, spot discrepancies, and contribute to ongoing process improvements

Analyze processes, identify deficiencies, recommend fixes, and create recommendations

Contribute to the implementation of standards and practices

Contribute to improvement projects using professional scientific or technical methods

Perform focused and specialized in-depth analyses and calculations

Research, evaluate, and validate information

Advise management in your area of expertise

Contribute to overall solutions and support team results

Plan and oversee non-routine, multi-function projects or processes

Manage repetitive project or business processes

Cooperate responsibly with customers, contractors, or vendors