NEOGOV · 3 months ago
Customer Service Representative - Water
Kill Devil Hills, NC
Full-time
Onsite
Entry Level
$42K/yr - $55K/yr
1+ years expNEOGOV is part of the County of Dare, and they are seeking a Customer Service Representative for the Water Department. The role involves performing administrative support work related to utility revenue, processing payments, and assisting customers with inquiries and account management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists customers with utility bill questions; collects various revenues; handles delinquent accounts; responds to routine inquiries and/or complaints; prepares and balances daily cash reports and verifies accuracy
Generates new service orders; processes and updates completed service orders; notifies Public Utilities field personnel to make connections, disconnections, re-reads and notifies Public Utilities field personnel of high priority items; establishes and closes accounts and other services appropriately
Processes tax and privilege license payments; assists customers with completing forms for making installment payments of utilities; accepts installment payments and applies to appropriate accounts
Enters new accounts into system; makes changes to existing customer accounts as necessary
Performs other assigned duties
Qualification
Required
General knowledge of clerical and accounting terminology, methods, procedures, and equipment
General knowledge of standard office procedures, practices, and equipment
General knowledge of utility service connection and termination procedures and customer billing, collecting, and adjusting methods and procedures
General knowledge of personal computer operation and associated software
Ability to understand and follow oral and written directions
Ability to follow detailed work procedures
Ability to post accounts and to perform mathematical computations with speed and accuracy
Skill in the use of a variety of office and data processing equipment
Ability to establish and maintain effective working relationships with customers, associates, department heads, supervisors, other County employees and the public
High school diploma or equivalent
One to three (1-3) years of experience in a related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Valid driver's license
Benefits
12 - 30 paid vacation days per year, based on length of service
12 paid sick days per year
12 paid holidays per year
3 paid personal leave days
Employer-paid medical insurance for employee
Life Insurance
Local Government Retirement System
Automatic 3% contribution into NC Total Retirement 401K Plan
Longevity Pay Plan
Employee Assistance Counseling Program
Transfer of sick leave from another North Carolina state or local government agency will be considered within 2 months of hire
Elective supplemental insurance including short-term disability, vision, dental, term life
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase