Cricut · 5 hours ago
Customer Service Technical Support Representative
South Jordan, UT
Full-time
Onsite
Entry Level
1+ years expCricut is a company that creates smart cutting machines and crafting essentials. They are looking for a Member Care Representative to provide technical and care support for customer inquiries about their products and services, ensuring excellence in customer interactions and troubleshooting technical issues.
Consumer ElectronicsDIY
Responsibilities
Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature
Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs
Qualification
Required
One or more years working as a high touch, face to face customer service role
One or more years working in a call/contact center
One or more years working as a customer service representative where technical support or troubleshooting is a primary job function
Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut's products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy
Ownership of the situation from introduction through resolution
Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level (at least a B2 (Upper Intermediate) or C1 (Advanced) CEFR level)
Preferred
Multi-Lingual Candidates: Proficiency in English as well as French, Spanish or Portuguese
Experience using Cricut Products
A passion for any type of crafting
Benefits
Medical, Dental, and Vision coverage
401(k) match
Generous PTO
Yearly lifestyle stipend to support your wellness and passions
Exclusive employee discounts
Company
Cricut
Cricut Inc. is a creative technology platform company know for its flagship line of smart cutting machines.
501-1000 employees
H1B Sponsorship
Cricut has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (19)
2023 (9)
2022 (12)
2021 (18)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-03-24IPO
Leadership Team
David Henry
EVP of Product Engineering, Quality and Member Care
Recent News
2025-11-07
2025-11-05
2025-11-05
Company data provided by crunchbase