Decagon · 23 hours ago
Software Engineer, Infrastructure
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$200K/yr - $300K/yr
3+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experience. The Senior Infrastructure Engineer will design, build, and operate production infrastructure for high-scale, low-latency systems, ensuring reliability and performance while enabling developers to ship confidently.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry
Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features
Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s
Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety
Support various deployment architectures for customers with robust observability and upgrade paths
Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code
Participate in on‑call and drive down toil through automation and elimination of recurring issues
Qualification
Required
3+ years building and operating production infrastructure at scale
Depth in at least one area across Core/Data/AI-ML/Platform/Voice, with curiosity to learn the rest
Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing)
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets)
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs
Preferred
Experience being an early backend/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)
Experience with customer-managed deployments
Benefits
Medical, dental, and vision
Flexible time off
Daily lunch/dinner & snacks in the office
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase