NALLEY CONSULTING · 3 months ago
Help Desk Support Specialist
Washington, DC
Full-time
Onsite
Entry, Mid Level
3+ years expNalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C. The role involves providing in-depth support for technology products or applications, troubleshooting technical issues, and guiding junior employees.
AnalyticsConsultingCyber Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications
Applies specific functional knowledge and working and general industry knowledge
Develops or contributes to solutions to a variety of problems of moderate scope and complexity
Works independently with some guidance, and reviews or guides activities of junior employees
Qualification
Required
TS/SCI clearance with willingness to take CI poly
At least 5 years of experience for Mid level; at least 3 years for Jr level
Demonstrated experience serving customers who need technical assistance via phone or e-mail
Troubleshooting, diagnosing, and resolving technical hardware and/or software issues
Providing quick resolution and customer service
Preferred
Bachelor's degree
Experience as a Help Desk technician in DoD or industry environments
Experience with help desk operations and trouble ticketing systems
Knowledge of Windows operating systems and O365 environments
Ability to perform Tier I-II onsite support
Knowledge of system administration principles
Ability to triage basic operating systems and networks issues
Company
NALLEY CONSULTING
Nalley Consulting provides consulting services to federal and state government agencies, specializing in intelligence consulting.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase