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AmeriVet Veterinary Partners · 1 hour ago

Customer Service Representative

Gainesville, GA

Full-time

Onsite

New Grad, Entry Level

AmeriVet Veterinary Partners is dedicated to building thriving communities through exceptional veterinary care. The Client Service Representative (CSR) plays a crucial role in delivering an outstanding client experience by managing appointments, answering calls, and facilitating communication between clients and the medical team.

Financial ServicesHealth Care

Responsibilities

Answer calls and emails promptly with professional, friendly service

Schedule appointments based on client needs and veterinarian availability, including forward booking

Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track

Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

Greet clients warmly and ensure a positive experience throughout their visit

Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team

Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor

Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

Update client and patient records in our practice management system with accuracy and efficiency

Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims

Maintain organized records of client communications and appointments to streamline operations

Provide clients with accurate post-visit instructions, including medication schedules and follow-up care

Help maintain a clean, organized reception area and assist with daily practice operations as needed

Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store