i360 · 9 hours ago
Client Services Manager
Arlington, VA
Full-time
Onsite
Mid Leveli360 is a leading data and technology provider for the pro-free market political and advocacy community. They are seeking a Client Services Manager to support current clients and assist in onboarding new clients, focusing on improving customer support and client satisfaction.
AnalyticsCRMInformation TechnologyMachine LearningSoftware
Hiring Manager
Kayla Reardon
Responsibilities
Drive the client onboarding process from executed agreement to thorough understanding of i360’s product offering
Conduct in-depth presentations and trainings via online webinar
Develop support materials and fill in necessary gaps in order to increase customer satisfaction
Provide technical support to active clients via i360’s support channels – including online chat, and ticketing systems
Collaborate closely with the Accounts teams to successfully onboard and support client’s ongoing needs
Qualification
Required
Experience collaborating and communicating with both internal teams and external partners or stakeholders to achieve work objectives
Experience proactively problem solving and driving solutions
Preferred
Salesforce experience
CRM software and political technology (i360 is a plus)
Experience creating written content
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
i360
i360 is a leading data, technology and analytics company that delivers innovative products and services to political and commercial clients.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sheetal Kadia
Chief Data and Information Officer
Company data provided by crunchbase