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Tillman Fiber · 3 days ago

Senior Solutions Engineer, Business Systems

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Tillman Fiber Holdings is seeking a Senior Solutions Engineer to lead the continued development, optimization, and administration of their Sitetracker platform within the Business Systems team. This role combines Salesforce administration and development responsibilities, serving as a bridge between technical execution and business strategy across various functions.

InternetTelecommunications

Hiring Manager

Liliya Veleva

Responsibilities

Own and evolve the Sitetracker (Salesforce) platform architecture to ensure stability, scalability, and alignment with business objectives

Lead administration, configuration, and low-code development (Flows, validation rules, permissions, record automation)

Contribute to declarative and programmatic development (Apex, LWC, SOQL/SOSL) as needed

Partner with business owners and department leads to gather, document, and refine system requirements

Translate business needs into functional and technical solutions with clear documentation and communication

Act as the technical liaison for cross-departmental initiatives, ensuring alignment between business users, development teams, and integration partners

Manage technical backlog and work prioritization in coordination with leadership and other system admins

Participate in sprint planning and oversee Jira task tracking for system enhancements and issue resolution

Support change management processes and coordinate testing and deployment cycles

Maintain and troubleshoot integrations between Sitetracker, NetSuite, and other enterprise systems

Design data models and flows that support complex operational reporting needs

Contribute to data integrity initiatives, audits, and governance processes

Train and support end users, power users, and external vendors on platform functionality and best practices

Develop and maintain technical documentation, process guides, and release notes

Provide Tier 2–3 support and mentorship for junior admins or cross-functional teammates

Qualification

Salesforce administrationSalesforce developmentIntegrations (REST/SOAP APIs)Sitetracker experienceData architectureAgile methodologyAnalytical skillsCommunication skillsSelf-motivatedProject managementTechnical documentation

Required

4–8 years of experience in Salesforce platform administration and/or development (Sitetracker experience strongly preferred)

Strong understanding of Salesforce configuration, security model, data architecture, and automation tools

Proven success in gathering and translating business requirements into scalable, maintainable solutions

Hands-on experience with integrations (REST/SOAP APIs, middleware, ETL processes, or similar)

Demonstrated ability to lead projects in fast-moving, ambiguous environments

Exceptional analytical and critical-thinking skills

Excellent communication skills with both technical and non-technical audiences

Self-motivated, proactive, and capable of independently driving work to completion

Preferred

Experience in telecom or fiber infrastructure industries

Experience leading administration and development efforts within Sitetracker

Familiarity with agile methodology and tools such as Jira and Confluence

Exposure to NetSuite or other ERP integrations

Salesforce certifications (Admin, Advanced Admin, Platform App Builder, or Developer) strongly preferred

Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)

Company

Tillman Fiber

Tillman FiberCo LLC will build and operate a 100% Fiber to the Premise (FTTP) network to deliver industry leading symmetrical gigabit broadband internet access and services to residential and commercial customers.

Founded in 2021

New York, New York, USA

51-200 employees