Winn-Dixie · 4 hours ago
Customer Service Associate FT
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelWinn-Dixie is committed to a culture of belonging and fostering an inclusive environment. The Customer Service Associate will enhance customer confidence and loyalty by providing accurate and friendly service while addressing and resolving customer concerns.
Retail
Responsibilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate
Maintain confidentiality of information
Put up discarded or returned merchandise
Perform cashier associate duties, as necessary
Perform pricing duties, as necessary
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
Perform other job-related duties as assigned
Qualification
Required
Must be 18 years of age
High school diploma or equivalency
Ability to read, write and speak English proficiently
Ability to understand and follow English instructions
Authorization to work in the United States or the ability to obtain the same
Successful completion of pre-employment drug testing and background check
Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust
Business-driven showing passion for the business, delivering results consistently
Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else
People Passion through consistently treating others with respect and dignity
Compliance with all company policies and procedures
Must complete service training within sixty (60) days of position start date
Preferred
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact
Possess a proficient working knowledge of office, front end systems and equipment
Possess proficient computer skills
Possess demonstrated skills in the ability to perform and deliver customer service expectations
Demonstrate good organizational skills
High standard of integrity and reliability
Company
Winn-Dixie
Founded in 1925, Winn-Dixie grocery stores, liquor stores and in-store pharmacies serve communities throughout five southeastern states - Alabama, Florida, Georgia, Louisiana and Mississippi.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael R. Haynes
DIRECTOR MEAT SEAFOOD OPERATIONS
Rochelle Tucker
Executive Assistant to CIO
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