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Tremco CPG Inc. · 3 months ago

Client Relations Specialist

Beachwood, OH

Full-time

Hybrid

Entry Level

$56K/yr - $66K/yr

1+ years exp

Tremco CPG Inc. is a company that focuses on developing customer relationships and providing high levels of support for their products and services. The Client Relations Specialist acts as a liaison with customers, ensuring adherence to contracts, managing communications, and enhancing customer satisfaction through effective support and relationship building.

Building MaintenanceBuilding MaterialConstructionHeating Ventilation and Air Conditioning (HVAC)Manufacturing

Responsibilities

Ensure both the company and clients adhere to contract / specs

Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate

Maintain up-to-date knowledge of company products and services

Effectively provide client support and communication

Facilitate inter departmental communication to provide effective client support

Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service

Assist sales team with identifying opportunities to up-sell / cross sell services and products

Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements

Liaise between customers, contractors, sales reps and appropriate personnel

Interacts with customers including contractors to provide support and information on an assigned product or service

Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns

Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff

Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery

Be familiar with other product and services to support staff of Client Relation Specialists

Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders

Performs other related duties as assigned

Collaborate with regional sales resources to improve their customer service experience

Escalate issues or situations as appropriate

Understand contractor, sales representative and customer perspectives to improve their order experience

Build relationships directly with contractors, sales representatives, customers and internal staff

Qualification

Customer service skillsCommunication skillsMicrosoft Office SuiteSAPSelf-directedTime managementAttention to detailTeam playerAdaptability

Required

1 to 2 years experience and/or training in this type of work

High School Diploma or GED

Strong verbal and excellent written communication skills; strong attention to detail

Excellent time management skills

Excellent customer service skills

Ability to develop working relationships at multiple levels of the organization

Collaborative team player with the ability to build consensus

Proficient with Microsoft Office Suite and SAP

Ability to handle change and ambiguity

Effective in a fast paced environment

Ability to be self-directed and motivated

Ability to work at a focused and continuous pace

Benefits

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Performance Based Commission

Continuing education

Company

Tremco CPG Inc.

Glassdoor3.8

Tremco CPG is a manufacturer of roofing materials and services, construction sealants, glazing and gaskets, waterproofing systems, concrete admixtures and sealers, grouts and mortars, fire stopping systems and a host of custom designed products, programs and services dedicated to the worldwide construction and maintenance.

Founded in 1928

Beachwood, Ohio, USA

5001-10000 employees