Dynamic Energy · 4 hours ago
Service Desk Analyst, Temp - Dynamic Energy
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
2+ years expDynamic Energy is dedicated to advancing distributed renewable energy projects across the U.S., focusing on solar, energy storage, and EV charging solutions. They are seeking a Service Desk Analyst who is customer service-oriented and proactive in resolving technical issues while ensuring efficient computing resource use.
EnergySolarSustainability
Responsibilities
Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
Excellent communication skills are a must (face-to-face, written, and telephone)
Good organizational skills, able to handle projects and prioritize tasks as they present themselves
Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
Hardware Support - troubleshooting, reimaging, and building client machines
Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
Active Directory Administration - user accounts, security groups
Conduct User IT Orientation to go over resources and services
SharePoint - site creation, administration, and troubleshooting
Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting
Qualification
Required
4-year Degree in Information Systems /Computer Science or Associates/Computer Certification
Minimum 2 Year's Service Desk experience, some server administration a plus
Able to work flexible and weekend hours
Able to follow direction, work with the team, and work independently
Understanding of Asset Management systems such as LANDesk or SCCM
Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops
Company
Dynamic Energy
Dynamic Energy helps businesses reduce energy expenses, improve cash flow and achieve sustainability objectives using solar.
51-200 employees
H1B Sponsorship
Dynamic Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Motta
Chief Development Officer
Recent News
Company data provided by crunchbase