Cedars-Sinai · 3 months ago
Senior Patient Service Rep - The Angeles Clinic & Research Institute
11800 Wilshire Blvd, Los Angeles, CA, 90025, US
Full-time
Onsite
Senior Level
$24.65/hr - $38.21/hrCedars-Sinai is a renowned healthcare provider, and they are seeking a Senior Patient Service Representative to enhance patient relations and ensure effective communication. The role involves scheduling appointments, maintaining patient demographics, and coordinating communication between various stakeholders while delivering high-quality customer service.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Check in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link
Schedule appointments, complete patient registration, collect patient payments and to deliver a high standard of customer service
Finds opportunities for improvement within CS Link and department workflows
As liaison coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Ability to establish and maintain collaborative relationships with peers, physicians, patients and departments
Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans and other departments
Actively participate in lean management processes by detailing, monitoring and updating department specific data
Manages physician master schedules and coordinate all schedule changes as instructed. Handle patient/provider correspondence as instructed
Process and track referrals and authorizations for various insurance types
Manages patient care flow and assist with monitoring CS-Link message pools and standard work
Monitors their own workflow to meet the requirements of their position at a level of expertise that requires minimal direction
Explains policies, procedures or services to patients using administrative knowledge
Participates in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership
Practice infection prevention standards and all department policies and procedures
Qualification
Required
Responsible for positive patient relations
Accurate telephone communication
Appointment scheduling
Patient registration
Payment and co-payment collection
Collection and maintenance of current patient demographics and insurance information
Able to independently perform responsibilities based on the standard work for their department with minimal direction
Check in and out patients and collect co-payments/give receipts/reconcile payments
Verifies that patient demographic and insurance information is accurate in CS-Link
Schedule appointments, complete patient registration, collect patient payments and deliver a high standard of customer service
Finds opportunities for improvement within CS Link and department workflows
As liaison coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll
Ability to establish and maintain collaborative relationships with peers, physicians, patients and departments
Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans and other departments
Actively participate in lean management processes by detailing, monitoring and updating department specific data
Manages physician master schedules and coordinate all schedule changes as instructed
Handle patient/provider correspondence as instructed
Process and track referrals and authorizations for various insurance types
Manages patient care flow and assist with monitoring CS-Link message pools and standard work
Monitors their own workflow to meet the requirements of their position at a level of expertise that requires minimal direction
Explains policies, procedures or services to patients using administrative knowledge
Participates in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership
Practice infection prevention standards and all department policies and procedures
Company
Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
Founded in 1902
10001+ employees
H1B Sponsorship
Cedars-Sinai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (91)
2023 (81)
2022 (92)
2021 (92)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$63.31MKey Investors
American Academy of Orthopaedic SurgeonsCalifornia HealthCare FoundationNational Heart, Lung and Blood Institute
2023-12-01Grant· $0.01M
2023-05-25Grant· $28M
2022-06-16Grant· $7M
Leadership Team
Thomas Priselac
President/CEO
David Wrigley
Executive Vice President Finance, CFO and Treasurer
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