Senior Director, Client Engagement jobs in United States
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Epsilon · 2 hours ago

Senior Director, Client Engagement

positionChicago, IL
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$128K/yr - $192K/yr

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. As Senior Director of Client Engagement, you will lead large teams to deliver MarTech and Data solutions for healthcare clients, focusing on client satisfaction and business growth through strategic relationships and effective communication.

AdvertisingDigital MediaEmailMarketingMobileSocial Media
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H1B Sponsor Likelynote

Responsibilities

Scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business
Effectively build cross-functional alignments with sellers and other delivery leaders
Apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes
Actively work to streamline engagement delivery focusing on improving value to our customers
Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization
Work in a large, multicultural, and “matrixed” organization that is geographically dispersed
Establish client relationships and ensure client satisfaction with products/services
Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
Develop talent and provide timely feedback on performance for both direct reports and cross functional teams
Lean in as a leader to orchestrate across multiple solution and products to meet client needs, translating and adjusting expectations between internal and external stakeholders
Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract
Lead a matrixed, cross functional team; and provide timely performance feedback
Apply business and financial acumen to achieve measurable business results for customer success
Identify Client growth opportunities by understanding the Client’s business needs and the value that Epsilon delivers

Qualification

Client relationship managementMarTechData solutionsHealthcare industry experienceCross-functional alignmentService operations acumenStrategic thinkingPerformance feedbackRelationship-buildingNegotiation skillsTeam leadership

Required

Experience managing large teams (client teams comprised of more than 50 people)
Has in-depth understanding of clients/industries supported and apply business offerings at the senior level
Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation
High acumen of service operations, contracting, and financials

Preferred

Experience leading the client relationship management and delivery of a long-term strategic account
Expertise and knowledge in the full ecosystem of MarTech and Data solutions
Healthcare industry experience with an understanding of the trends and challenges

Benefits

Flexible time off (FTO), 15 paid holidays
Paid sick time
Parental/new child leave
Childcare & elder care assistance
Adoption assistance
Comprehensive health coverage
401(k)
Tuition assistance
Commuter benefits
Professional development
Employee recognition
Charitable donation matching
Health coaching and counseling

Company

Epsilon

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Epsilon is an all-encompassing global marketing company, a leader in creating connections between people and brands.
dateFounded in 1969
location
Irving, Texas, USA
people-size5001-10000 employees
web-link
https://www.epsilon.com/us

H1B Sponsorship

Epsilon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (132)
2024 (128)
2023 (124)
2022 (201)
2021 (136)
2020 (137)

Funding

Current Stage
Late Stage
Total Funding
unknown
2019-04-15Acquired

Leadership Team

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Myron Sojka
Chief Technology Officer
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Lakshmana Gnanapragasam
Senior Vice President Strategy & Analytics
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Company data provided by crunchbase