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Armstrong Transport Group · 3 months ago

Customer Success IT Intern

Charlotte, NC

Internship

Onsite

Intern

Armstrong Transport Group (ATG) is looking for a Customer Success IT Intern who will support end users by troubleshooting and resolving Level 1 technical issues while learning about IT service operations. The role involves diagnosing technical problems and providing solutions to assist the ATG agent network, customers, carriers, and internal corporate employees with hardware and software issues.

ConsultingLegalTourism

Responsibilities

Serve as first point of contact via ticketing system, chat, phone, and walk-ups

Diagnose and resolve basic hardware, software, and in-house technology products

Perform account management (password resets, access requests) following security policies

Image, deploy, and recover laptops; manage peripherals and inventory

Document issues, resolutions, and knowledge base articles

Escalate complex tickets to Level 2/3 with clear notes and troubleshooting steps taken

Assist with software installs, updates, and device compliance checks (MDM/EDR)

Support conference rooms and meeting setups (AV, conferencing apps)

Participate in onboarding/offboarding tasks and IT orientation

Help with small IT projects and continuous improvement initiatives

Qualification

Operating systems knowledgeCustomer service skillsTicketing systems experienceMDM/endpoint tools familiarityScripting basicsPrioritization skillsProblem-solving skillsCommunication skills