Sunbelt Rentals, Inc. · 1 month ago
Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)
Fort Mill, SC
Full-time
Onsite
New Grad, Entry Level
$17.75/hr - $23.26/hr
0+ years expSunbelt Rentals is a leading company in the equipment rental industry, dedicated to providing exceptional service to customers. The Customer Service Representative role involves handling customer orders, providing support for equipment rentals, and ensuring customer satisfaction through effective communication and service.
ConstructionIndustrialResidential
Responsibilities
Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers
Always displays a positive and enthusiastic attitude with our customers
Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
Focusing on departmental improvements, focusing on the future state of all existing processes and procedures
Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual
Other duties as assigned by the Team Leader and/or Manager
Qualification
Required
0-2 years of customer service experience in either a call center environment or a dedicated customer service department
Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Strong PC systems and typing skills (CRM, email, chat)
Must be a strong team player and enjoy supporting others to 'get things done'
Must display a positive, enthusiastic, helpful and professional attitude all times
Preferred
Working knowledge of Sunbelt's point of sale system, Wynne or AS400
Previous equipment rental or construction industry experience
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Company
Sunbelt Rentals, Inc.
At Sunbelt Rentals, we provide the tools, equipment, and support our customers need to build and maintain the world around us.
10001+ employees
H1B Sponsorship
Sunbelt Rentals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (14)
2023 (13)
2022 (15)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Brendan Horgan
Chief Executive Officer
Recent News
Research and Markets
2025-09-26
Seattle TechFlash
2025-09-04
Company data provided by crunchbase