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First American · 6 hours ago

Branch Manager

Santa Clarita, CA

Full-time

Onsite

Senior Level

$83K/yr - $111K/yr

6+ years exp

First American is a leading independent escrow resource with a commitment to a people-first culture. The Branch Manager is responsible for directing day-to-day operations of assigned branches, managing escrow transactions, ensuring employee training, and implementing processes and policies.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Employees supervised are typically escrow positions but can have other support roles reporting in

May service a market

Seen as “in charge” of the branch and is the go-to person for office management and a variety of issues

Aligns branch goals with business unit goals

Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results

Maintains existing client base and resolves escalated issues

Answers questions and provides guidance regarding products, services, policies or specific transactions

Implements processes and supervises the day to day activities of employees responsible for daily operational tasks

Other duties as assigned

Qualification

Escrow product knowledgeLeadership experienceProcess managementCustomer service orientationProblem-solving skillsBasic accounting skillsComputer skillsCommunication skillsTeamworkDetail oriented

Required

High School diploma or equivalent

6+ years of directly related experience

3-5 years demonstrated experience in a leadership or management role

Strong process skills required; detail oriented

Strong computer skills and knowledge of company operating systems/applications

Strong problem-solving skills

Ability to lead/sought out for advice; supervisory and administrative skills

Able to manage competing priorities

Strong written and verbal communication skills

Familiar with competitor, financial and industry dynamics

Specialized knowledge in one or more escrow product areas

Basic accounting/finance skills to be able to understand and interpret financial statements

Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives