Parker Hannifin · 1 day ago
Customer Service Rep - Support Team Member
Woburn, MA
Full-time
Onsite
Entry Level
$21.69/hr - $36.15/hr
2+ years expParker Hannifin is a Fortune 250 company focused on solving engineering challenges and driving electronics technology. The Customer Service Rep will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring customer satisfaction through effective communication and support.
HardwareIndustrial ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Takes ownership of individual customer requests and drives them to completion
Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations
Clarifies any questions with customer prior to order booking
Monitor and manage customer portals
Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers
Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses
Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company
Other duties may be assigned
Qualification
Required
Must possess High School diploma or General Education Degree (GED). Associate degree preferred
Must be a US Citizen or US Permanent resident
Minimum of 2 years customer service experience required, preferably in a business 2 business environment
Possess analytical and technical skills required to understand business practices and processes, especially with multiple software systems
Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts
Ability to work in a goal-oriented, High-Performance Team environment
Preferred
Associate degree preferred
Benefits
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and Company-Paid Holidays.
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase