Simetrik · 3 months ago
Monitoring Engineer
United States
Full-time
Remote
New Grad, Entry LevelSimetrik is a well-funded startup with a focus on creating innovative solutions and fostering collaboration. The Monitoring Engineer plays a critical role in ensuring the stability, availability, and performance of the platform by continuously monitoring system behavior and providing technical assistance to clients.
Data ManagementFinancial ServicesFinTechMarketing AutomationPaymentsSoftware
Responsibilities
Monitor the overall performance and stability of the platform in real time, identifying anomalies or potential disruptions before they impact users
Proactively analyze technical metrics and alerts to detect early signs of degradation or failure
Perform regular technical health checks across customer accounts, ensuring proper data flows, system integrations, and platform responsiveness
Collaborate with support, infrastructure, and product teams to escalate and resolve incidents efficiently
Document findings and contribute to the continuous improvement of monitoring protocols and detection strategies
Participate in the development and maintenance of runbooks and alerting rules to enhance operational effectiveness
Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels
Create and analyze SQL queries to identify and resolve customer issues
Collaborate with our development team to escalate and resolve complex technical problems
Document customer interactions and contribute to our knowledge base for continuous improvement
Stay up-to-date with our software updates and new features to effectively support our clients
Qualification
Required
Proficiency in SQL and database knowledge
Strong analytical and problem-solving skills
Excellent communication skills with the ability to explain technical concepts to non-technical individuals
Excellent communication skills in Spanish and English
A proactive attitude and a commitment to delivering exceptional customer service
Preferred
Experience with Python and AWS services is a plus
Previous experience in a technical support role, preferably in a software or SaaS environment
Benefits
Well-funded and proven startup with large ambitions and competitive salaries.
Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
500USD a year for you to invest in learning.
Company
Simetrik
Simetrik is a no-code solution that offers the right balance between flexibility and robustness for the reconciliation process automation.
Founded in 2017
201-500 employees
H1B Sponsorship
Simetrik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$118.8MKey Investors
Goldman Sachs AlternativesUpload VenturesGoldman Sachs Asset Management
2025-06-04Series B· $30M
2024-11-05Series Unknown
2024-02-21Series B· $55M
Leadership Team
Alejandro Casas Caro
CEO
Santiago Gomez Gonzalez
Co-Founder and COO/CPO
Recent News
2025-02-07
2025-01-27
Crunchbase News
2025-01-10
Company data provided by crunchbase