Millennium Print Group, A Subsidiary of the Pokémon Company International · 8 hours ago
Client Services Manager
Morrisville, NC
Full-time
Onsite
Senior Level
5+ years expMillennium Print Group (MPG) is a leading manufacturer of trading card games and collectibles. The Client Services Manager will oversee production tracking, coordinate with various departments, optimize production schedules, and ensure compliance with safety and quality standards.
AdvertisingManufacturingSocial Media
Responsibilities
Create and maintain comprehensive production workflows for pressroom, laminating, and foil stamping production areas to track projects through the production process
Collaborate with Planning, Prepress, Client Services, Sales, Purchasing, and production departments to gather critical scheduling information
Work with manufacturing operations to enhance throughput and maximize productivity through efficient run strategies and priority sequencing
Update scheduling software systems and maintain accurate, current schedules posted throughout production areas
Partner with Department Managers to resolve production flow issues and respond to changing customer requirements
Ensure employees and necessary resources are properly aligned to meet production requirements and company productivity targets
Monitor plant loading and communicate potential bottlenecks or excessive open capacity to management
Prepare for and actively participate in daily production meetings, providing updates on delivery dates and job progress
Collaborate on new equipment integration, staffing plans, and process changes including preventative maintenance scheduling
Observe established safety and housekeeping procedures while following all company policies and ISO requirements
Qualification
Required
Bachelor's degree in related field preferred (relevant experience may substitute for educational requirement)
5-7 years of offset printing experience required
Background knowledge in fulfillment operations
Previous experience in the Printing industry highly desired
Advanced working knowledge of scheduling software systems
Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Effective use of intranet, email, and management information systems (MIS)
Advanced understanding of production processes and manufacturing techniques
Comprehensive knowledge of substrates, inks, varnishes, coatings, and print production materials
Ability to resolve complex internal production scheduling issues
Strong customer service and interpersonal abilities
Excellent organizational, analytical, and planning capabilities
Effective problem-solving and decision-making skills
Meticulous attention to detail and accuracy
Ability to manage multiple priorities in fast-paced environments
Ability to lift up to 25 pounds occasionally and 10 pounds frequently
Capability to sit and stand for extended periods
Visual and auditory acuity for reading, writing, and effective communication
Preferred
PMI Scheduling Professional certification preferred
Bilingual Spanish/English communication is advantageous
Benefits
100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
401(k) Plan with up to a 6% (dollar for dollar) Employer match
Health Savings/Flexible Spending Account options
Paid time off, including 10 company-paid holidays, plus 1 floating holiday
Employee Assistance Program
Comprehensive relocation package available for qualified candidates
Company
Millennium Print Group, A Subsidiary of the Pokémon Company International
Millennium Print Group is a privately-owned company managed by a dedicated team who have had the rare opportunity to work together for decades.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-18Acquired
Leadership Team
Craig Putz
Vice President of Finance and CFO
Candace Johnson, MBA
Talent Acquisition Partner
Recent News
Charlotte Business Journal
2023-09-27
Company data provided by crunchbase