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Spire Hospitality · 3 months ago

Lake House Host

Lake Placid, NY

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

Spire Hospitality is a company focused on providing exceptional guest experiences at the Lake House. The Lake House Host is responsible for managing all functions of the Lake House to ensure a high level of service and satisfaction for guests, including training staff, maintaining cleanliness, and coordinating with other departments to enhance the guest experience.

HospitalityHotelResorts

Growth Opportunities

Responsibilities

Ensures that all Lake House Guests are greeted in a friendly, easy-going manner that is both calm and confident

Describes fully the facilities and amenities offered at Lake House and High Peaks Resort

Ascertains any special requests or potential needs, and makes the priority to “surprise and delight” with a high level of service throughout guests’ stay

Working with the Front office manager, establishes and trains colleagues on the “Lake House way” and ensures that those standards are adhered to at all times

Ensures that Lake House is fully prepared for guests at all times, ensuring that the facility is clean and well-maintained, that all scheduled programming (IE food and beverage, activities, etc.) is fully deployed on-time and at the highest level of quality

Incumbent will maintain constant communication with Housekeeping department to ensure that all guestrooms and public areas are spotless and guest-ready at all times, assisting with inspections and cleaning as necessary

Ensures that food and beverage operation (programming changes throughout the year) is appropriately staffed for the number of guests expected, and, when appropriate, steps-in to either assist or fulfill the role of bartender-server

Coordinates with Sales and Marketing Department to ensure that promotional efforts and “promises” are fulfilled on-time and precisely

Proactively seeks ways to improve the Lake House experience and works with other department heads and the GM to deploy those improvements

Ensures 100% guest satisfaction in fiscally responsible manner

Responsibilities may change from time-to-time depending on the business needs of the hotel, and will include, during need periods, working in other departments and other buildings on High Peaks Resort property

Qualification

Bartending experienceCPR CertificationFirst Aid TrainingHospitality operations experienceAnalytic skillsPersonableSpontaneousSelf-starterNatural motivator

Required

Self-Starter - anticipates the unseen, naturally goes above and beyond, one-step ahead of your surroundings to understand what 'might' be needed. Takes ownership of and pride in surroundings

Personable - 'Service to Others' personality, happy and always looking on the bright side. Always thinking 'What can I do to make YOUR day?'

Spontaneous - Able to problem solve on-the-fly. Always able to find a creative, cost effective, and smile producing solution

Ability to manage up and manage down - comfortable talking with guests, owners, executives, kids, and dogs

Exceptional work-ethic 'roll your sleeves up and make it happen' - unafraid to make beds, vacuum, pour a drink, run an errand

Proven Analytic Skills: Ability to understand data from multiple sources and write a coherent report analyzing the contents

Natural Motivator: People gravitate towards you and naturally want to be in your presence

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays

All team members must maintain a neat, clean and well-groomed appearance (specific standards available)

Team Members are always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties

Complies with health and safety rules, regulations and procedures to maintain a safe environment

Any combination of education and experience, that provides the required knowledge, skills and abilities

Minimum of one year experience in some aspects of hospitality operations

All employees must maintain a neat, clean and well-groomed appearance (specific standards available)