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SHI International Corp. · 3 hours ago

Software Partners Operations Specialist II

Somerset, NJ

Full-time

Hybrid

Entry Level

$40K/yr - $50K/yr

1+ years exp

SHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations leverage technology. The Partner Operations Specialist will provide guidance and support to the sales organization regarding deal registration, manage partner deal registrations, and foster collaborative relationships with partners and vendors to ensure operational excellence.

HardwareInformation TechnologySoftware

Responsibilities

Provide guidance and support to the sales organization, acting as a subject matter expert for deal registration and operational inquiries

Ensure operational excellence by managing the submission and status updates of partner deal registrations via email and CRM

Identify and support process improvements by providing feedback on inefficiencies and automation efforts

Maintain up-to-date knowledge of partner programs, policies, procedures, and promotional processes to offer expert advice

Facilitate communication by passing along important changes or information to relevant teams and stakeholders

Build and maintain collaborative relationships between the sales organization and partners/vendors to ensure effective operations

Provide excellent customer service by ensuring deal registrations, quotes, and orders are accurate and timely to prevent delays

Participate in continuous improvement efforts to enhance deal registration procedures and practices

Learn and utilize internal sales systems and partner/vendor/distribution tools for efficient deal registration, quoting, and ordering

Collaborate with internal teams and host meetings to establish relationships and provide solutions for critical deals and operational issues

Qualification

Customer Relationship Management (CRM)Microsoft SharePointMicrosoft Office SuiteProcess ImprovementCustomer ServiceProblem-SolvingTime ManagementTeamworkAdaptabilityDecision-Making

Required

Completed Bachelor's Degree or relevant work experience required

1-3 years of experience in a similar role

Ability to travel 15%

Ability to work flexible hours

Willingness to maintain Partner Certification(s) throughout employment

Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic

Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. - Basic

Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Basic