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Sodexo · 3 months ago

Vice President, Strategic Account Development - Campus

United States

Full-time

Remote

Director/Executive

10+ years exp

Sodexo Campus is currently seeking a Vice President of Strategic Account Development to shape and execute the strategic direction of client retention and account health efforts across high-value accounts. This leadership role involves overseeing account managers, engaging with top-tier clients, and driving operational improvements to foster client-centricity and sustainable growth.

CouponsEducationHealth Care

Responsibilities

Set the strategic vision for client retention and competitive rebids across all targeted accounts

Develop and oversee the execution of enterprise-level retention frameworks and governance models

Lead the competitive retention planning process, ensuring consistent account mapping, stakeholder engagement, and milestone tracking

Oversee a team of Account Managers and retention specialists, ensuring role clarity, accountability, and continuous development

Serve as an executive sponsor for top-tier clients, supporting relationship development, escalation management, and strategic planning

Guide internal and external engagement strategies to influence key decision-makers and secure long-term partnerships

Partner with senior operations and finance leaders to ensure delivery excellence, continuous improvement, and client satisfaction

Champion cross-functional coordination between Operations, Finance, Marketing, OPEX, and the Proposal Development Center (PDC) to drive innovation and operational improvements

Sponsor and guide the development of differentiated retention proposals and strategic messaging frameworks

Support organizational readiness for rebids through proposal team leadership (e.g., pink/red/gold reviews) and alignment of field teams to client strategy

Implement retention KPIs and reporting mechanisms to monitor account health and team performance

Leverage CRM tools (e.g., Salesforce) and performance dashboards to drive accountability and transparency

Proactively identify risk indicators (e.g., client dissatisfaction, talent turnover) and deploy mitigation strategies

Monitor market trends, emerging client needs, and competitor actions to inform proactive account strategies

Oversee development of insights, playbooks, and best practices that scale retention success across the organization

Support adjacent growth through cross-sell and upsell strategy development in collaboration with sales and operations

Qualification

Strategic account managementClient retention strategiesCRM systems (Salesforce)Executive communicationStakeholder engagementProposal processesData-driven decision makingMarket intelligenceRisk mitigationLeadership skillsCross-functional collaboration