Mayer Brown · 3 hours ago
Senior Manager: Document Management Systems
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$179K/yr - $237K/yr
10+ years expMayer Brown is an international law firm recognized for its strategic partnership with major corporations and financial institutions. They are seeking a Senior Manager for Document Management Systems who will be responsible for operational excellence across the Firm’s systems, developing a global team, and collaborating with various departments to enhance user productivity and security.
AdviceConsultingLegal
Responsibilities
Takes ownership and ensures the proper prioritization of all aspects of the Document Management Systems portfolio, including maintenance and support activities, enhancements to existing functionality and development and/or implementation of new modules, using Agile and DevOps principles
Functions as the Firm’s Business Process Risk Owner for the Document Management Service in Security Audits, overseeing the delivery of processes and controls to ensure the security of client and internal confidential data
Takes ownership of key vendor relationships
Prioritizes reduction of technical debt whenever possible, ensuring the adoption of new systems and upgrades can be supported without expanding team size while improving system uptime, security, stability, and user experience for the Firm’s Document Management System, its primary firm approved records repository
Guards against user facing outages and downtime by judiciously using redundant resources, dual data centers, load balancing and session management technologies as well as software as a service solutions where appropriate
Collaborate and support new integrations and workflows raised by user experience focused and knowledge sharing teams and departments including, but not limited to: Practice and Client Solutions, Innovation and Knowledge Management
Supports Firm cloud initiatives with a focus on security, availability and user experience as the Document Management Service and Records Management services migrate to the cloud
Develops and communicates a Global Document Management Systems 3-year Roadmap
Fosters a collaborative work environment leveraging Agile and DevOps principles and practices
Ensures the planning, organization and execution of the global Document Management Systems project portfolio, utilizing standard methodology, tools, processes and industry best practices including relevant components of the firm’s annual budget
Positions the Firm’s Document Management System to leverage and integrate with Artificial Intelligence and Enterprise Search technologies in concert with the Innovation and Knowledge Management Departments
Executes multiple overlapping large and complex projects, as well as client outreach as it relates to the business service of securely managing client content
Interfaces with multiple business units as well as client groups to increase adoption, drive innovation and consistently improves related technologies and services to better suit client needs
Develops and delivers annual performance reviews in a timely manner, including regular updates to objectives and job descriptions
Actively participates in the escalation path for on-call support as necessary, including coordination of crisis management activities as required during an incident
Ensures that a positive, proactive working relationship is maintained with other teams, within the IT department, the rest of the firm and vendor community
Develops written and oral communications that clearly explain technical concepts using non-technical language and collaborates with the Learning and Development teams to provide the Firm with the expertise they need to be successful with deployed systems
Aligns workings hours as necessary to support global teams and business partners
Performs other duties as assigned or required to meet Firm goals and objectives
Qualification
Required
Bachelor's degree in a related field or an equivalent combination of education and/or experience related to the functions of the job
10+ years in management in the technology industry
Five or more years managing high volume, resource intensive back-office and administrative support systems, ideally Cloud iManage and Intapp Walls
Demonstrated ability to lead high-level projects and deliver measurable results within prescribed timelines
Ability to identify and reduce technical debt, single points of failure, and security vulnerabilities, increase platform stabilization, and streamline the portfolio of projects and services
Experience managing teams and projects with significant budgetary and resource components
Comfortable managing external vendors and functioning as a bridge between them and key internal stakeholders
Multi-team Change Management experience with eye to potential technical collisions and overlapping priorities, ability to build consensus and drive value
Strong experience managing projects with high business risk and substantial budgetary impact
Proficiency in Microsoft Office products
Expertise with software architecture and development
Experience with the workflow, middleware/data integration and reporting tools
Knowledgeable about total cost of ownership for enterprise systems
Engender and exhibit trust and respect
Be comfortable with ambiguity
Challenge trajectory and support decisions
Must be a self-starter with a high level of initiative
Works well under pressure, meet deadlines and respond effectively to shifting priorities
Maintains confidentiality and exercises discretion
Exercises solid strategic thinking and problem-solving skills
Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
Exhibits strong customer service skills, able to anticipate needs and exercise independent judgment
Excellent attention to detail, organizational skills and the ability to handle multiple projects
Challenges the status quo
Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting and performance counselling
Demonstrates leadership and supervisory experience
Operational budget analysis and recommendations
Maintains and improves vendor relations where appropriate and advantageous
Conducts analysis of staffing levels and participation in the recruitment process
Determines and implements change processes to improve workflow efficiencies
Exhibits process- and service-oriented approach with strong leadership and project management skills
Sets priorities clearly and delegates in an efficient manner
Preferred
PMP and/or technical certification preferred
Cloud-focused certification a plus
At least 5 years law firm experience preferred
Knowledge of Agile and DevOps concepts preferred
Benefits
Medical/dental/vision/life/and AD&D insurance
401(k) savings plan
Back-up childcare and eldercare
Generous paid time off (PTO)
Opportunities for professional development and growth
Company
Mayer Brown
Mayer Brown is a leading global law firm with offices in key business centers across the Americas, Asia and Europe.
1001-5000 employees
H1B Sponsorship
Mayer Brown has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (24)
2023 (13)
2022 (10)
2021 (9)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Blaise Latella
Partner
Jean-Philippe Montfort
Partner
Recent News
globallegalchronicle.com
2025-11-07
2025-11-06
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