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Wingstop Restaurants Inc. · 7 hours ago

Senior Guest Experience Analyst

DFW Metroplex

Full-time

Hybrid

Senior Level

5+ years exp

Wingstop Restaurants Inc. is a rapidly growing brand in the restaurant industry focused on delivering exceptional flavor. The Senior Guest Experience Analyst role involves analyzing guest and operational data to provide actionable insights that drive customer loyalty and operational efficiency through advanced analytics and natural language processing.

Food and BeverageTravel

H1B Sponsor Likely

Responsibilities

Analyze Feedback at Scale – Use AI/NLP tools to decode surveys, reviews, and guest cases, surfacing trends and pain points

Connect Guest + Ops Data – Link CX metrics (NPS, CSAT, CES) with operational KPIs to uncover root causes of guest dissatisfaction

Develop Dashboards & Reports – Build compelling dashboards and deliverables in Tableau, Power BI, or similar platforms

Generate Actionable Insights – Translate data into recommendations that operators and leaders can act on immediately

Benchmark & Innovate – Track QSR industry trends and emerging analytics tools, ensuring Wingstop stays ahead in how we listen and act on guest feedback

Qualification

Data AnalyticsCustomer Experience AnalyticsNLPTableauPower BIExcelText AnalyticsSentiment AnalysisData StorytellingVisualization SkillsEmotional IntelligenceTeam Collaboration

Required

Bachelor's degree in Data Analytics, Business, Statistics, or related field; Master's a plus

5–7 years of experience in customer/guest experience analytics, ideally in QSR, retail, or hospitality

Proficiency with BI/analytics tools (Tableau, Power BI, Excel) and VoC platforms

Experience with text analytics, NLP, or sentiment analysis (Python, R, or cloud-based AI tools a plus)

Strong data storytelling and visualization skills — ability to make insights clear for non-technical stakeholders

Proven track record of influencing decisions with data-driven recommendations

Benefits

Unlimited paid time off for exempt employees

One paid volunteer day of your choice

Competitive bonus structure for eligible roles

Team member stock purchase plan

Health savings or flexible spending account options

401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

Comprehensive medical, dental, and vision benefits

Basic life and AD&D insurance provided

Pet insurance

Education Assistance

Wellness reimbursement program

Paid maternity and paternity leave

Lunch provided every Tuesday and Thursday in office

Work from home Fridays

Discount on Wingstop gift cards

Onsite game room

Company

Wingstop Restaurants Inc.

Glassdoor3.3

Sure, we’re The Wing Experts, but it’s our flavor that defines us.

Founded in 1994

Dallas, Texas, USA

201-500 employees

http://www.wingstop.com

H1B Sponsorship

Wingstop Restaurants Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)