Wingstop Restaurants Inc. · 1 day ago
Senior Guest Experience Analyst
DFW Metroplex
Full-time
Onsite
Senior Level
5+ years expWingstop Restaurants Inc. is a rapidly growing brand in the restaurant industry, focused on delivering exceptional flavors and guest experiences. The Senior Guest Experience Analyst is responsible for analyzing guest and operational data to generate actionable insights that drive loyalty and revenue growth.
Food and BeverageTravel
Responsibilities
Analyze Feedback at Scale – Use AI/NLP tools to decode surveys, reviews, and guest cases, surfacing trends and pain points
Connect Guest + Ops Data – Link CX metrics (NPS, CSAT, CES) with operational KPIs to uncover root causes of guest dissatisfaction
Develop Dashboards & Reports – Build compelling dashboards and deliverables in Tableau, Power BI, or similar platforms
Generate Actionable Insights – Translate data into recommendations that operators and leaders can act on immediately
Benchmark & Innovate – Track QSR industry trends and emerging analytics tools, ensuring Wingstop stays ahead in how we listen and act on guest feedback
Qualification
Required
Bachelor's degree in Data Analytics, Business, Statistics, or related field; Master's a plus
5–7 years of experience in customer/guest experience analytics, ideally in QSR, retail, or hospitality
Proficiency with BI/analytics tools (Tableau, Power BI, Excel) and VoC platforms
Experience with text analytics, NLP, or sentiment analysis (Python, R, or cloud-based AI tools a plus)
Strong data storytelling and visualization skills — ability to make insights clear for non-technical stakeholders
Proven track record of influencing decisions with data-driven recommendations
Benefits
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Work from home Fridays
Discount on Wingstop gift cards
Onsite game room
Company
Wingstop Restaurants Inc.
Sure, we’re The Wing Experts, but it’s our flavor that defines us.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2023-11-07Post Ipo Equity
2022-02-08Post Ipo Debt· $250M
2015-06-12IPO
Leadership Team
Chris Fallon
Chief Information Officer
Raj Kapoor
President of International
Recent News
2026-01-20
2026-01-14
2026-01-11
Company data provided by crunchbase