International Rescue Committee Phoenix · 4 months ago
Small Business Counselor
Salt Lake City, UT
Full-time
Hybrid
Entry, Mid Level
2+ years expThe International Rescue Committee (IRC) is a leading humanitarian organization dedicated to responding to crises and restoring dignity to affected individuals. The Small Business Counselor will assist refugees and new Americans in developing their businesses through training, technical assistance, and support in accessing capital, while managing client services and community engagement.
Non-profit Organization Management
Responsibilities
Provide one-on-one business counseling and technical assistance in small business development, finances, marketing, and outreach to refugee and other new American entrepreneurs, making outside referrals when needed
Support entrepreneurs in building personal credit and improving overall financial wellbeing as part of their business development
Manage a client pipeline by tracking prospective entrepreneurs, ensuring timely intake, consistent follow-up, and ongoing post-launch support to help businesses sustain and grow
Deliver services in a culturally responsive manner, adapting approaches to the cultural, linguistic, and educational needs of each client
Engage with community partners to share information about IRC UT’s small business services, learn about other available resources, and make high-quality referrals. Attend at least 1–2 community partner meetings each month and actively participate in community events to expand program visibility
Assist the Senior Small Business Coordinator with pulling program data, preparing reports, and providing accurate numbers for grant and donor reporting
Develop loan applications, including business plans, cash flow projections, and other required documentation; underwrite loans to ensure alignment with IRC’s loan policies prior to submission
Provide credit-building and small business loans to eligible participants
Assist entrepreneurs with developing branding, online presence, and marketing strategies to help grow their businesses
Develop and coordinate group training workshops as needed, including arranging guest speakers/trainers and identifying/purchasing appropriate incentives
Maintain comprehensive client case files, including required eligibility documentation, progress notes, and service outcomes
Conduct participant surveys, including post-workshop feedback forms
Collect, maintain, and enter data into the program’s information systems in a timely and accurate manner
Provide ongoing resources to ethnic community-based organizations, community partners, and other community leaders to recruit qualified entrepreneur candidates for services
Identify and help build partnerships with lenders, vendors, and other small business ecosystem partners to increase resources available to clients
Participate in program meetings, weekly staff meetings, staff development activities, and national skills-building trainings, calls, and communities of practice, while fully engaging as a member of the team
Support general office logistics, such as office support and front desk coverage, as applicable and feasible
Qualification
Required
Undergraduate degree, or equivalent professional experience, in Economics, Business, Small Business Development, Finance, Entrepreneurship, Education, or related field
2 years of professional experience working in entrepreneurship, business counseling, or small business development
Demonstrated understanding of U.S. businesses and business development systems and laws, with experience in business counseling, banking, entrepreneurship, or related endeavors
Experience with adult education, training, community building, and/or community development
Previous experience working with individuals from diverse cultural and ethnic backgrounds and varying levels of literacy and numeracy
Strong organizational skills including multi-tasking, prioritizing, planning, and effective time management
Ability to work independently as well as on a close, collaborative team
Fluency in written and spoken English
Ability to communicate with limited-English speakers, and demonstrated multicultural experience
Ability to work with refugee participants, community leaders, partners, and volunteers from a variety of backgrounds
Competency in Microsoft Office required; experience with web-based data entry systems preferred
Valid driver's license, active insurance policy, and access to reliable transportation
Preferred
Experience working in a direct service role
Experience and training in trauma-informed and person-centered services
Bi-lingual ability in a language commonly spoken by refugees in Salt Lake City (Arabic, Spanish, French, Dari, Pashto, Swahili, Kirundi, Somali, etc.) preferred
Benefits
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $143 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
A 403b retirement savings plans with immediately vested matching
Disability & life insurance
An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Company
International Rescue Committee Phoenix
Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase