Citi · 1 week ago
Head of Retail Bank Fraud Business Analytics Director
Jacksonville, FL
Full-time
Onsite
Senior Level, Lead/Staff
$170K/yr - $300K/yr
10+ years expCiti is a leading global bank, and they are seeking a Head of Retail Bank Fraud Business Analytics Director to lead fraud prevention and detection efforts across the Retail Bank's digital payments, wires, and checks. This role involves managing a team to leverage data, identify fraud trends, and implement advanced strategies to mitigate fraud attacks while collaborating with various internal partners.
BankingFinanceFinancial Services
Responsibilities
End-to-end ownership of Retail Bank Fraud Analytics across Fraud lifecycle
Ownership of New Deposit Account as well as Early Months on Book Deposit Fraud
Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis
Drive Digital fraud analytics using available digital fraud tools (i.e. TMX, BioCatch, etc.) for Cards and Retail Bank new applications and digital transactions
Leverage global cutting-edge techniques and thought leadership to drive innovation, while maintaining end-to-end view of business needs/goals
Continually assess manual and automated processes to identify potential process gaps and opportunities to strengthen risk and controls
Establish network and followership within and outside Fraud to drive cross-function collaboration
Champion organizational agenda and initiatives with executive audience
Integrate/connect team initiatives, actions and culture to drive a broader vision and support business goals
Effectively mentor and coach direct reports and cross business partners; attract new talent and build diverse talent pipelines
Qualification
Required
End-to-end ownership of Retail Bank Fraud Analytics across Fraud lifecycle
Ownership of New Deposit Account as well as Early Months on Book Deposit Fraud
Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis
Drive Digital fraud analytics using available digital fraud tools (i.e. TMX, BioCatch, etc.) for Cards and Retail Bank new applications and digital transactions
Leverage global cutting-edge techniques and thought leadership to drive innovation, while maintaining end-to-end view of business needs/goals
Continually assess manual and automated processes to identify potential process gaps and opportunities to strengthen risk and controls
Establish network and followership within and outside Fraud to drive cross-function collaboration
Champion organizational agenda and initiatives with executive audience
Integrate/connect team initiatives, actions and culture to drive a broader vision and support business goals
Effectively mentor and coach direct reports and cross business partners; attract new talent and build diverse talent pipelines
Interdiction strategy experience that goes beyond theory. Practical experience with building and deploying real-time interdiction logic, understanding the trade-offs, ability to speak to both operational impact and customer experience
10+ years in fraud or risk management; experience in analytics and modeling or relevant area preferable
Extensive quantitative and analytic skills; ability to derive patterns, trends and insights, and perform risk/reward trade-off analysis
Extensive experience working with Big Data environment, coding within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools, and advanced machine learning techniques
Understanding of the threat landscape, as well as impacts of macroeconomic, industry, regulatory and fraud trends
Decisive with the ability to formulate and communicate a vision that is forward thinking and responsive to changes in the environment
Ability to effectively engage and inspire small and large audiences for collaboration and innovative changes
Experience with large scale Fraud organizations within financial services or related industry with a strong knowhow of Retail Bank payments and products
8-10+ years of managing staff at various levels; experience in leading teams of Data Analysts / technical professionals
Excellent written and verbal communication skills; ability to report back findings in a structured, clear and simple way that is understandable to non-technical partners
Hands-on, high-impact, leader that inspires confidence, can build and lead a team, shape a vision, drive execution and exercise sound judgement and decision making on behalf of the organization
Ability to collaborate across fraud, product, technology, and compliance partners
Strong business acumen and an executive presence
Superior planning and organizational skills; results oriented with ability to execute
Able to be independent and a self-starter, comfortable in a fast-paced matrixed and ambiguous environment
Acts with curiosity and takes the initiative to identify problems, offer creative solutions and resolve issues. Energized by asking “what if”, “why not”, and “what would happen to us if” questions, e.g. how this will affect the business, industry, or market
Passionate about data science and the value that can be created through information analysis
Master's Degree or PhD required in statistics, mathematics, physics, economics, engineering or other analytical or quantitative discipline
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-06
Financial Sector Technology
2026-01-03
The Real Deal
2026-01-03
Company data provided by crunchbase