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BNY · 5 hours ago

Vice President, Client Service I

Berwyn, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, Client Service to join their Archer team, where the individual will act as a client liaison, develop strong relationships, and deliver exceptional interactions to clients.

Financial Services

Responsibilities

Understand customer needs, business drivers and service requirements

Act as a client liaison for Archer Ops and Integration inquiries

Develop strong relationships with client contacts

Deliver exceptional, industry-leading interactions and value to clients

Ability to articulate best practices and advise on Archer platform/training

Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries

Participate/drive regular client checkpoints with project and status updates

Participate in new products/service implementation projects

Act as a mentor for less tenured staff – coordinate training sessions as required

Support business development efforts with demos and interactive training sessions

Expected travel approximately 10%

Qualification

Archer platform expertiseMicrosoft ExcelFinancial markets knowledgeClient relationship managementAnalytical abilityVerbal communicationWritten communicationTeam player