Alaska Native Tribal Health Consortium (ANTHC) · 2 months ago
Service Desk Specialist I - IT Operations Department - On Site Work Schedule
Anchorage, AK
Full-time
Onsite
Entry Level
1+ years expThe Alaska Native Tribal Health Consortium is a non-profit Tribal health organization focused on meeting the health needs of Alaska Native and American Indian people. The Service Desk Specialist I will manage incidents and provide customer support, ensuring effective resolution of IT-related issues while maintaining communication with users.
Health CareMedicalNon ProfitWellness
Responsibilities
Uses excellent problem solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a dynamic team environment to provide a five-star customer experience
Takes ownership of resolving tier 1 customer service requests related to both hardware and software across a diverse IT landscape
Performs as the primary resource for proactively identifying incidents, incident trends, repetitive incidents or situations, and unusual circumstances that might have an adverse impact on HIT services for ANTHC
Provides customer focused support though tier 2 resolution of a variety of IT related issues, ensuring rapid restoration of normal service operations
Documents and tracks all requests, records all associated activity and resolutions via IT Service Management tools and processes
Utilizes a wide variety of techniques to analyze personal computer and peripheral functionality, identify, locate, repair and resolve incidents within scope up to tier 2 technical support while monitoring for service level adherence
Uses documented incident management processes to acknowledge, route, escalate and report on incidents that affect users as well as critical systems
Facilitates knowledge sharing by creating Knowledge Base Articles for support teams and customers to utilize in resolving reoccurring issues
Provides technical support and assistance, troubleshooting PC hardware, printers, network connectivity for Windows, Apple, and Linux/Unix-based operating systems and application software packages
Responsible for setup, configuration, and support of new and existing workstations (desktops, laptops, tablets, etc.) for internal and external use, including but not limited to applying service patches and hot fixes, installing applications, reviewing event logs, and domain and local security management
Responsible for all aspects of endpoint deployment processes, including imaging, software automation, scripting and documentation
Participates in meetings to analyze and identify future technology needs
Acts as advocate for user community
Articulates user concerns, defines desired results, and recommends solutions
Assists in the development of IT project specifications and modifications, recommends improvement strategies
Participates on incident, problem, change, and release management teams
Communicates and promotes HIT services to the user community in the event of planned or unplanned events having an impact on IT-related service availability
Performs other duties as assigned or required
Qualification
Required
An Associate's degree in Computer Science or related field, or completion of equivalent technical training/certifications
One (1) year of experience working with computers and applications in a networked environment
Knowledge of customer service concepts and practices
Knowledge of networked computer system environments and peripheral device capabilities
Knowledge of local area network operating principles
Knowledge of hardware and software troubleshooting techniques
Knowledge of database applications and system management tools
Knowledge of basic networking protocols: DNS, VLAN concepts, LAN/WAN, TCP/IP, DHCP
Knowledge of Active Directory
Knowledge of mobile technologies and VPN solutions
Skill in troubleshooting computer systems in a multiple operating system environment
Skill in solving technical process problems involving integrated operating systems and hardware platforms
Skill in assessing and prioritizing multiple tasks, projects and demands
Skill in working independently or as a team member
Skill in establishing and maintaining cooperative working relationships with others
Skill in operating a personal computer utilizing a variety of software applications
Preferred
Microsoft Certified Solutions Associate (MCSA) or similar certification (highly preferred)
ITIL foundations certification v3 (highly preferred)
CompTIA A+ or CompTIA Network (preferred)
Apple Certifications (preferred)
Cisco network certification (preferred)
Benefits
Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
Cost-Share Dental and Vision Insurances
Discounted Pet Insurance
Retirement Contributions with Pre-Tax or Roth options into a 403(b).
401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
Eleven Paid Holidays
Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
Flexible Spending Accounts for Healthcare and Dependent Care.
Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
On-Site Training Courses and Professional Development Opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
Emergency Travel Assistance
Education Assistance or Education leave eligibility
Discount program for travel, gym memberships, amusement parks, and more.
Company
Alaska Native Tribal Health Consortium (ANTHC)
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska.
1001-5000 employees
H1B Sponsorship
Alaska Native Tribal Health Consortium (ANTHC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (5)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$81.68MKey Investors
National Oceanic and Atmospheric AdministrationU.S. Department of Agriculture
2024-07-26Grant· $75M
2023-05-22Grant· $6.68M
Leadership Team
Dwain Stilson, MBA, CPA
Chief Financial Officer
Allison Reed, M.B.A., CHPC
Chief Ethics and Compliance Officer
Recent News
Anchorage Daily News
2025-06-12
Anchorage Daily News
2025-04-26
Anchorage Daily News
2025-03-21
Company data provided by crunchbase