Texas Comptroller of Public Accounts · 12 hours ago
Network and Voice Section Manager
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expTexas Comptroller of Public Accounts is seeking a seasoned professional to lead the Network and Voice Services section. The role involves overseeing network systems analysis, architectural design, and operations management while ensuring compliance and resilience across the enterprise network.
AccountingGovernmentNon Profit
No H1B
Responsibilities
Provides operations management, architectural design and systems analysis
Designs, implements, and manages scalable, secure, and resilient network topologies spanning both on premise and cloud environments
Analyze vulnerabilities and exposure across network layers and recommend mitigation strategies
Collaborate with stakeholders to define network needs for applications, users, and services
Ensures continuous and reliable monitoring of network for availability and performance
Participates in the incident management escalations and ensures root cause analysis are completed as required
Provides metrics, KPIs and other information as requested to leadership in a timely manner
Ensures high availability, disaster recovery, and business continuity across all platforms
Architect modifications and enhancements and support technical and business needs of the agency
Analyzes existing procedures for efficiency and effectiveness
Leads and manages IT projects and audit responses
Stays informed on latest developments in networking, security, cloud platforms and applications
Utilizes agency ticketing system to enter and track problems and work requests
Provides supervision and guidance to section employees
Monitors work performance, conducts evaluations for staff, develops competencies, and resolves employee issues according to agency policy
Serves as a role model, mentor, and motivator to employees
Demonstrates professional conduct and adherence to agency policies
Ensures the professional development of section personnel through activities such as classroom training, on-the-job training, online training job rotations, cross training and special assignments and projects
Oversees personnel management activities of the section including hiring staff, employee recognition and development, and disciplinary actions
Distributes and balances workload among employees in accordance with agency and division priorities as well as established workflow or essential functions
Instructs employees on specific tasks, job functions, and makes available instructions, reference material and supplies
Ensures employees are adhering to agency, division and sections policies, procedures, and accepted practices
Ensures employees are utilizing agency change management processes
Ensures employees are creating and maintaining documentation for system implementation, maintenance, technical how-to and troubleshooting procedures
Tracks employee statistics and provides timely feedback through progress reporting
Develops and evaluates budget requests and serves as section Contract Manager
Supports the development of procurement documents and evaluate vendor responses to solicitations
Supports the establishment of service levels for the purpose of contract monitoring
Evaluates the performance of vendors on contracts
Supports the planning and submitting budget requests and justifications for both capital and non-capital expenditures for primary area of responsibility
Implements comprehensive cost management and optimization strategies
Establishes cost visibility, accountability, and governance
Performs other duties as assigned
Qualification
Required
Bachelor's degree
Eight (8) years of experience administering/supporting network and/or voice infrastructures
Five (5) years of experience managing technical teams
Experience overseeing and supporting the implementation of large Infrastructure projects and initiatives
Preferred
Bachelor's degree in information systems, computer science or related field
Five (5) years of experience with contract management, negation and working with procurement and legal services
Five (5) years of experience with Project Management
Experience with Cisco technologies including Firewall, VPN, SD-WAN, ISE, and Wireless
Experience with Zero Trust concepts and Secure Service Edge integration (Zscalar/Netskope)
Experience with IDS/IPS management, web proxy tools, and data leakage prevention
Experience with VMware virtualization, micro-segmentation, and secure overlays
Experience with hybrid cloud architectures, secure access controls, and shared responsibility models (AWS Cloud and Outpost)
Experience with applying NIST and CIS controls to systems
Experience communicating and presenting information directly to senior leadership
CCENT, CCNA, CCNP and/or CCIE
Benefits
Flexible scheduling that helps employees maintain a healthy work-life balance
Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training
Company
Texas Comptroller of Public Accounts
The Texas Comptroller of Public Accounts manages funds for the world’s 8th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Murphy, MSc, CISSP, PMP, CISM, CCISO
Deputy Chief Information Security Officer
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