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FASTSIGNS® · 4 months ago

Senior Customer Service Rep / Project Coordinator

Simi Valley, CA 93065

Full-time

Onsite

Mid, Senior Level

$45K/yr - $55K/yr

3+ years exp

FASTSIGNS® is a fast-growing sign company seeking a Customer Service Representative with an interest in Project Coordination. The successful candidate will serve as the first point of contact for customers and will be responsible for sales activities from lead generation through project management, ensuring customer satisfaction and generating revenue.

Printing

Responsibilities

Serves as first point of contact for walk-ins, email, and telephone customers

Works with management and support teams to satisfy customers and generate revenue in line with company’s vision and values

Responsible for sales activities from lead generation through project management

Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills

Working with customers at front counter doing consultative sales

Providing detailed communications via email, phone, in person

Consulting, troubleshooting, problem-solving to create signs for customers

Meeting sales targets (monthly and annually)

Scheduling appointments as needed

Qualification

Inside SalesCustomer ServiceSign Shop ExperienceConsultative SalesProblem-SolvingOrganizational SkillsDetail-Oriented

Required

Inside Sales 3+ years experience

Customer Service skills and experience

Sign shop experience

Direct experience in a sign company a MUST

Preferred

Experience with a FASTSIGNS franchise would be a plus

Open to applicants with and without a college degree

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off – vacation and sick days

Participation in bonus program

Medical, Dental, Vision, and Life Insurance provided at no charge for employee.

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985

Carrollton, Texas, USA

51-200 employees