Adobe · 3 months ago
Senior Product Manager AI Experiences, Support Products
San Jose
Full-time
Onsite
Senior Level
$122K/yr - $234K/yr
7+ years expAdobe is a company focused on changing the world through digital experiences, empowering individuals to create exceptional digital content. They are seeking a Senior Product Manager to lead the transformation of their self-service customer support experience, leveraging AI to enhance customer satisfaction and resolution. The role involves defining product strategy, collaborating with various teams, and ensuring a customer-centric approach in product development.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Define product strategy, roadmap and execution for your area
Bring insights and industry trends to improve the product experience
Translate customer needs and business goals into clear, actionable requirements
Use data and insights to influence product decisions and our measures of success
Partner closely with engineering and design to deliver high-quality products at scale
Champion cross-functional alignment and collaboration with partners across the organization
Be a strong voice for the customer in all product decisions
Qualification
Required
Bachelor's degree or equivalent with 7+ years of product management experience
Expertise in the customer support domain, ideally building AI/ML-powered products
Deep customer appreciation, with a passion for solving real user problems!
Experience leading zero to products as well as scaling mature products
Strong technical foresight, with a background in platform and systems thinking
Excellent communication, collaboration and influencing skills across technical and non-technical teams
A bias for action and the ability to disambiguate problems setting clear direction for the team
Data-informed ideas, with experience using metrics to guide decision making and measuring success
A builder's mentality – pushing the boundaries of innovation while delivering business impact!
Preferred
MBA preferred
Benefits
Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-11
2026-01-09
Company data provided by crunchbase