The Hanover Insurance Group · 3 hours ago
Strategic Panel Counsel Manager
Worcester County, MA
Full-time
Hybrid
Senior Level
5+ years expThe Hanover Insurance Group has been committed to delivering on promises for over 170 years. They are seeking a Strategic Panel Counsel Manager to provide oversight and operational leadership across a portfolio of outside counsel firms, aligning panel composition with litigation goals and business priorities.
Insurance
Responsibilities
Serve as a strategic liaison with Claims to align on evolving panel needs, litigation goals, and operational priorities
Manage a portfolio of law firms, ensuring consistent performance, strategic fit, and alignment with business objectives
Assess law firm performance against the Hanover’s performance expectations and deliver actionable insights for continuous improvement
Participate in cross-functional initiatives and enterprise projects to support litigation strategy and legal operations transformation
Facilitate regular engagement meetings with law firms to reinforce expectations, share feedback, and cultivate collaboration
Draft formal communications to law firms regarding rate changes, performance feedback, and strategic updates
Oversee onboarding of new law firms, including orientation to business expectations, litigation guidelines, and performance standards
Mentor peers and serve as a subject matter expert on panel counsel operations, legal quality, and strategic engagement
Build and maintain relationships with internal stakeholders across Claims, Finance, Legal Operations, Underwriting and other business units
Analyze firm-level data and performance metrics to inform strategic decision-making and drive operational excellence
Utilize advanced reporting tools to evaluate firm performance and recommend rate adjustments based on data-driven insights
Maintain and enhance the panel counsel database to ensure data integrity, accessibility, and compliance
Conduct legal quality audits of panel firms to assess performance, compliance, and strategic alignment
Negotiate rates and proactively explore cost saving measures to ensure fiscal discipline and adherence to enterprise guidelines
Coordinate law firm transitions and ensure seamless integration with claims systems, billing platforms, and operational workflows
Support the development, implementation, and enforcement of outside counsel processes, tools, and billing guidelines
Identify litigation trends and recommend process improvements to meet evolving business needs and optimize outcomes
Respond to internal requests and evaluate new firm additions based on strategic fit, performance history, and business needs
Qualification
Required
Juris Doctor (JD) and 5+ years of experience managing or overseeing litigation matters
Strong understanding of insurance claims litigation and related processes
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) and Power BI
Demonstrated data analytics capabilities and sound business judgment
Skilled in negotiation and conflict resolution, with the ability to influence without compromising relationships
Exceptional verbal and written communication skills, with experience engaging senior stakeholders and external partners
Ability to remain calm and solution-focused in high-stakes or opposing-viewpoint discussions
Strong relationship-building and collaboration skills across cross-functional teams
Decisive and analytical, with the ability to assess complex issues and recommend actionable solutions
Proven customer focus and responsiveness to internal and external stakeholder needs
Excellent time management and ability to balance multiple priorities and deadlines
Experience in project management, process improvement, and change management
Comfortable working both independently and in collaborative, cross-functional environments
Benefits
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Company
The Hanover Insurance Group
The Hanover Insurance Group, Inc., based in Worcester, Mass., is the holding company for several property and casualty insurance companies.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-08-19Post Ipo Debt· $500M
1995-10-20IPO
Leadership Team
Mark Coderre
Vice President, Deputy CISO
Kate B. Williams
President, E&S
Recent News
2025-11-03
Company data provided by crunchbase