Myers-Holum · 3 months ago
MHI Talent Solutions | Technical Product Manager, Returns
Los Angeles, California
Full-time
Onsite
Senior Level
$160K/yr - $170K/yr
5+ years expMHI is a successful managed services partner and is currently assisting with key direct hire needs for their Talent Solutions client. The Technical Product Manager for Returns will oversee return workflows, ensuring robust system integrations and collaborating closely with the Digital Commerce Product Manager to maintain reliable and scalable back-end infrastructure.
Information TechnologySoftware
Responsibilities
Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing
Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns
Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation
Partner with engineering and integration teams to modernize return workflows and reduce manual overhead
Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows
Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc)
Translate complex return requirements into technical specifications, user stories, and data flow diagrams
Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices
Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems
Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems
Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation
Lead pilots and process improvements in collaboration with warehouse and operations teams
Support UAT and QA for return-related features and integrations
Implement dashboards and reporting for return volumes, costs, and customer impact
Maintain detailed documentation of return flows, integrations, and policies
Provide training and onboarding materials for CX and Ops teams
Qualification
Required
5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics
Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP
Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing
Experience with integration platforms (e.g., Celigo) and API-based workflows
Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies
Strong analytical skills with ability to balance CX, operational efficiency, and financial impact
Bachelor's degree in Product, Engineering, Business, Supply Chain, or related field
Proven ability to design and deliver complex return solutions at scale
Excellent communication and stakeholder management skills
Comfortable working in a fast-paced environment with evolving priorities
Benefits
100% paid healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401 (k) savings plan with up to 4% match
Unlimited PTO
Employee Discounts
Full Access to LinkedIn learning
Company
Myers-Holum
Myers-Holum, Inc. (MHI) is an enterprise data integration company with national coverage and deep technical skills.
51-200 employees
H1B Sponsorship
Myers-Holum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (6)
2022 (7)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Knute Holum
Executive VP and Co-Founder
E
Elaine Chin
Controller
Recent News
2025-09-12
Built In NYC
2024-04-07
2022-01-15
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