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Chase · 3 months ago

User Experience Manager - Internal Audit

545 Washington Blvd, Jersey City, NJ, 07310, US

Full-time

Onsite

Mid, Senior Level

$138K/yr - $200K/yr

Chase is shaping the future of Internal Audit and is seeking a User Experience Manager within the Strategy, Innovation, & Practices team. This role focuses on driving innovation and efficiency for audit teams by enhancing tools and processes, ensuring a seamless user experience, and fostering a collaborative culture.

BankingFinancial Services

Responsibilities

Serve as the primary contact for Internal Audit teams regarding audit tools and processes

Conduct surveys and interviews to understand user needs and develop user testing scenarios to refine products or features

Gather and analyze feedback from auditors to identify challenges, inefficiencies, and opportunities for improvement

Partner with audit teams, IT, and product owners to implement tool enhancements, updates, and integrations

Champion change by helping teams adapt to new systems, features, or ways of working

Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques

Lead process improvement initiatives to reduce administrative burden and enable auditors to focus on high-value activities

Qualification

Internal audit experienceAudit methodology knowledgeProject management skillsUser experience designMultitaskCommunication skillsProblem-solving skillsInterpersonal skillsCross-functional collaboration

Required

Background in internal audit, audit operations, or client success/enablement

Strong understanding of audit methodology, processes, and tools

Excellent verbal and written communication skills

Strong project management and problem-solving skills, with a focus on continuous improvement

Strong interpersonal and influencing skills, with the ability to establish credibility and build strong partnerships with senior business and control partners

Flexible to changing business priorities and ability to multitask in a constantly changing environment

Ability to work cross-functionally with IT, business units, and audit leadership