Apply on Employer Site

Goldfish Swim School Franchising, LLC · 3 months ago

Front Desk Customer Service Representative

Orchard Park, NY 14127

Full-time, Part-time

Onsite

Entry Level

$16.50/hr - $16.50/hr

2+ years exp

Goldfish Swim School Franchising, LLC is passionate about building confident lifelong swimmers and developing the careers of its team members. They are seeking a Front Desk Customer Service Representative who will provide exceptional customer service, assist with class scheduling and billing, and promote memberships and services to potential customers.

EducationFitnessWellness

Responsibilities

Provide WOW Customer Service to our members

Assist with class scheduling and billing

Work in a sales capacity to sell new memberships

Conduct cold and warm calls to potential customers to promote memberships and services

Follow up with leads from inquiries, website sign-ups, and previous customers

Handle objections professionally and help customers understand the benefits of our programs

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way

Conduct cold calling to potential customers from lead lists

Follow up with warm leads via phone, text, and email

Explain membership options, class schedules, and promotions

Track customer interactions and follow-ups in the system

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner

Processes student registrations using effective sales/customer service techniques

Schedules and manages birthday/pool parties

Resolves customer concerns/complaints using a professional approach

Assists clients with purchases of merchandise and vending

Greets parents and students as they report to the front desk

Checks in students on the attendance tracking system

Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area

Monitors snack shack area and provides guidance to snack shack staff

Checks voicemail and email correspondence and responds in a timely manner

Updates informational displays with accurate and timely promotions and literature

Makes collection calls to resolve open account problems

Prepares twice daily student lesson schedules for use by instructors and management staff

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary

Work 1 swim instructor/lifeguard shift per week

All other duties as assigned

Qualification

Customer serviceSales experienceCommunication skillsOrganizational skillsWork with childrenHandle rejection positivelyComputer skillsCPR certificationFirst Aid certificationAED certificationWork ethic