Aon · 6 hours ago
Insurance Call Center Agent
Fort Washington, PA
Full-time
Hybrid
Entry Level
$45K/yr - $55K/yr
1+ years expAon is a leading global professional services firm, and they are seeking an Insurance Call Center Agent to support their Affinity Insurance Services group. The role involves handling customer inquiries, maintaining service standards, and evaluating customer needs to propose insurance products.
ConsultingProfessional ServicesRisk Management
Responsibilities
Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Health products as well and Property and Casualty products
Respond to customer communications via email and written correspondence
Maintain service, quality and timeliness standards
Interact with other departments on various projects including new programs, products and technology
Support knowledge management transfer within the department through training, quality and intranet projects
Evaluate individual customers’ needs and propose additional insurance products based on personal and business needs
Maintains customer records by updating account or policy information
Provide analysis support and prepare reports for accurate business results for the carrier
Reconcile client payments against the policy administration system
Qualification
Required
Possess active Life, Accident and Health and Property & Casualty licenses or obtain within 4 months
Demonstrated skills and abilities to be goal oriented and solve complex issues
Learn multiple products to support revenue growth for program business
Possess excellent organizational and verbal communication skills
Strong multi-tasker
Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs
Ability to provide excellent quality service to customers
Demonstrated ability in handling details and key follow up capability
Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
Ability to work independently and as a team member
Ability to think critically and use sound judgment when serving clients
Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions
1-3 years' experience in sales and service supporting multiple insurance products and/or financial services products
Preferred
Experience with CRM- Customer Relationship Management System preferred
Bachelor's Degree preferred, or commensurate work experience
Life, Accident & Health license an added plus
Benefits
A 401(k) savings plan with employer contributions
An employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
An employee assistance program that includes free counseling sessions
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
10001+ employees
H1B Sponsorship
Aon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (19)
2023 (13)
2022 (1)
2021 (21)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1987-01-01IPO
Leadership Team
Alejandro Galizia
CEO Latin America, AON
Andy Marcell
Global CEO, Risk Capital & Reinsurance Solutions
Recent News
Life Insurance International
2026-01-17
Computer Weekly
2026-01-16
Company data provided by crunchbase