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Fidelis Care - New York · 8 hours ago

Health Benefit Rep

East Syracuse, NY

Full-time

Onsite

Entry, Mid Level

$22.79/hr - $38.84/hr

2+ years exp

Centene is transforming the health of our communities, one person at a time. The Health Benefit Representative (HBR) sells Fidelis Care products and services by identifying membership growth opportunities and enrolling individuals in the appropriate Fidelis Care product.

AssociationCommunitiesHealth CareInsurance

Responsibilities

The HBR interacts directly with individuals, first conducting a needs based analysis to better understand and recommend the best product for their unique needs

They educate individuals on healthy lifestyles, preventive care services and assist them through each step of the application and enrollment process

This position may represent Fidelis Care at various community events, marketing sites, and in an individual’s home

By virtue of understanding and serving the individual’s needs, they generate referrals from the individuals they have assisted for other individuals that may benefit from one of Fidelis Care’s products

The successful HBR also builds and establishes relationships within the community in order to find new opportunities and sites in their assigned territory

The HBR may routinely deliver presentations in order to educate and promote Fidelis Care products

This includes presentations to individuals, groups, providers, community based organizations and local businesses leaders

The HBR thoroughly and completely understands and regularly uses the Sales Force CRM as an activity tracking and lead/referral tracking tool, to manage appointments and follow up, manage their calendar and report on activity to their management

They also are fluent and can articulate the QCMI program, are knowledgeable of the provider networks in their territory and have a working knowledge of Fidelis Care’s care management approach

Qualification

Health Insurance ExperienceSales ExperienceCommunity Outreach ExperienceSales Force CRMBilingual (English/Second Language)Customer Service ExperienceHealth Navigator ExperienceBasic Computer Skills

Required

High School diploma or GED, required

Driver's License required

Community Outreach Experience

Customer Service experience

Sales experience

In-depth knowledge of all Fidelis Care products, including 'metal' products offered through the New York State of Health (NYSOH), Medicaid Managed Care, Child Health Plus, Medicare, MLTC, FIDA and HARP

Ability to answer product feature and benefit questions; compare and contrast Fidelis Care products and provider network of competing plans in assigned territory

Ability to conduct a needs based analysis to better understand and recommend the best product for individuals' unique needs

Ability to educate individuals on healthy lifestyles, preventive care services and assist them through each step of the application and enrollment process

Fluency in using the Sales Force CRM as an activity tracking and lead/referral tracking tool

Knowledgeable of the provider networks in their territory and have a working knowledge of Fidelis Care's care management approach

Basic computer skills