Botrista, Inc. · 4 months ago
Account Manager - New York
United States
Full-time
Remote
Mid LevelBotrista, Inc. is a company transforming beverage culture with intuitive drink-making technology. They are seeking an enthusiastic and customer-centric Account Manager to manage a combination of accounts, ensuring customer satisfaction, preventing churn, and driving drink sales while focusing on operational excellence and relationship building.
B2BCoffeeConsumerRecipesRestaurantsRetailRoboticsTeaTrading Platform
Responsibilities
Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition
Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking
Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures
Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business
Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery
Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages!
Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team
Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations
Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders
Qualification
Required
Enthusiastic and customer-centric mindset
Experience managing accounts across food service, enterprise, quick service, and small business accounts
Ability to ensure customer satisfaction and prevent churn
Proven track record in driving drink sales
Ownership of driving growth in sales and profit
Ability to connect and coach front line teams
Strong communication skills with managers and owners
Experience in operational excellence and equipment uptime monitoring
Ability to provide level 1.5 technical support
Experience in optimizing daily tasks for effective service delivery
Team player with a commitment to common goals
Understanding of operator needs and business model limitations
Experience in overseeing menu deployment and tech stack integration
Financial acumen with understanding of restaurant/food service operators
Ability to track accounts and report to executives
Natural communicator with written and verbal communication skills
Obsessed with organization and superior time management skills
Advanced knowledge of product development life cycle
Process oriented with ability to plan and manage product development stages
Company
Botrista, Inc.
Botrista enables partners to easily serve an array of vibrant drinks in order to tackle dynamic consumer trends.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$132.49MKey Investors
Jollibee Food
2025-05-23Series C· $6.74M
2024-07-16Series C· $65M
2022-10-06Series B· $38M
Leadership Team
Paul Chen
Co-Founder and Chief Product Officer
Daniel Garblik
Advisor
Recent News
2025-09-23
2025-08-24
Company data provided by crunchbase