Galderma · 17 hours ago
US IT Site Manager
Miami, FL
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. The US IT Site Manager oversees IT infrastructure and support activities for the Miami site, ensuring stable and efficient IT operations that enable business continuity and growth while acting as a liaison between local business functions and global IT teams.
Responsibilities
Provide input to and lead implementation of local and regional IT infrastructure and support strategies in line with corporate objectives and standards
Lead and mentor a local IT support team, ensuring operational excellence, continuous improvement, and alignment with global IT policies
Manage relationships with global infrastructure teams and third-party vendors to ensure delivery according to agreed SLAs
Act as a business partner to local leadership, ensuring IT solutions address business needs effectively and efficiently
Lead the local IT team, fostering collaboration, innovation, and alignment with global IT objectives
Act as the primary point of contact for the management of IT support services, serving as the focal point for local company leadership and global VIP leaders, ensuring high-quality service and proactive communication
Ensure the installation, configuration, maintenance, and reliable operation of hardware, software, and network systems
Oversee end-user support services, ensuring timely issue resolution and customer satisfaction
Coordinate proactive maintenance, upgrades, and patch management to minimize downtime and security risks
Work closely with global teams to implement corporate IT initiatives locally
Manage and oversee local infrastructure and IT support projects, from planning through execution and monitoring
Evaluate and recommend solutions to improve infrastructure performance, scalability, and security
Support global and regional application deployments from an infrastructure perspective
Ensure IT infrastructure and support operations comply with corporate security standards, policies, and regulatory requirements
Promote security best practices across the local organization, including user awareness initiatives
Monitor and control the local IT infrastructure and support budget, ensuring alignment with corporate directives
Identify and implement cost optimization opportunities without compromising service quality
Develop strong, trusting relationships with local business leaders to understand their needs and align infrastructure and support services accordingly
Regularly communicate the status of IT operations, projects, and key initiatives to local and regional stakeholders
Cooperate with external service providers to ensure services meet business requirements
Collaborate with global IT teams to shape and execute long-term IT strategies tailored to U.S. business needs aligned with the US IT head
Provide guidance and training to staff on IT processes, systems, and security
Promote the adoption of global IT best practices to increase operational efficiency
Qualification
Required
Bachelor's or master's degree in information technology, Computer Science, or related field
8–10 years in IT infrastructure & support roles, including leadership positions
Broad knowledge of IT systems administration, networking, hardware, software, and security
Proven experience working with global teams and managing third-party service providers
Strong communication skills to engage with technical teams, business stakeholders, and vendors
Solid project management skills with a focus on delivering stable and secure IT operations
Fluent in English
Preferred
Spanish is a plus
Benefits
Competitive compensation package, including performance-based bonuses and extended benefits.
A hybrid work culture promoting flexibility and work-life balance.
Opportunities for continuous professional development and personalized career growth.
Company
Galderma
Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Christenson
Chief Financial Officer
Wendy Johnson
Vice President Strategic Partnerships and Professional Relations
Company data provided by crunchbase