Versa Networks · 1 week ago
Technical Support Engineer – Federal
United States
Full-time
Remote
Senior Level
$175K/yr - $260K/yr
5+ years expVersa Networks is revolutionizing the way businesses connect, secure, and optimize their networks. They are seeking a Technical Support Engineer to provide advanced technical assistance and escalation support for Versa products deployed in U.S. government agencies, requiring deep technical expertise in networking and cybersecurity.
Cyber SecurityInformation TechnologyNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions
Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues
Serve as a technical liaison between federal customers and Versa engineering teams
Document root cause analysis (RCA), workarounds, and permanent fixes
Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks)
Participate in on-call rotation to ensure 24x7 coverage for critical government customers
Develop and maintain knowledge base articles and technical documentation for federal use cases
Collaborate with product management and engineering to drive product improvements based on customer feedback
Qualification
Required
U.S. Citizenship required
5+ years in technical support, TAC, or network/security engineering roles
Strong expertise in Networking: TCP/IP, BGP, OSPF, MPLS, VPNs
Strong expertise in Security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec
Strong expertise in Enterprise Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration)
Excellent troubleshooting, log analysis, and packet-level debugging skills
Strong written and verbal communication skills for customer-facing support
Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks)
Preferred
Ability to obtain a federal security clearance
Experience supporting federal government customers or regulated environments strongly preferred
Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus
Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus
Benefits
Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.
Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.
Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.
Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends.
Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success.
Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.
Parental Leave: Generous parental leave policies to support you during life's important moments.
Company
Versa Networks
Versa is a networking and cybersecurity firm that secures and simplifies modern networks for enterprises, teleworkers, and end-users.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$316.25MKey Investors
BlackRockArtis VenturesMayfield Fund
2022-10-27Private Equity· $120M
2022-10-27Debt Financing
2021-06-30Series D· $84M
Leadership Team
Kelly Ahuja
President & CEO
Kumar Mehta
Co-Founder/CDO/Chief Soul Officer and Former CEO
Recent News
Business Wire
2026-01-22
Help Net Security
2025-11-19
2025-11-05
Company data provided by crunchbase