NCR Atleos · 3 months ago
Help Desk Representative II Frisco, TX Hybrid
Frisco, TX, USA
Full-time
Hybrid
Entry Level
$18/hr - $19/hr
1+ years expNCR Atleos is a leader in expanding financial access, providing support for ATM operations and enhancing self-service availability for financial institutions and retailers. They are seeking a detail-oriented Help Desk Representative II to provide technical assistance, diagnose ATM issues, and communicate effectively with stakeholders.
BankingFinTech
Responsibilities
Diagnose ATM issues by understanding current device states and providing accurate resolutions
Communicate effectively with internal and external customers, adjusting language and tone to meet their needs
Act as a liaison between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated issues
Create, review, and close support tickets while maintaining accurate customer records
Answer inbound calls from clients, customers, and external vendors
Follow call trees to route calls appropriately based on caller needs
Handle Regulation E/Card Trace inquiries with professionalism and accuracy
Make outbound calls to clients, customers, and vendors for follow-up and troubleshooting
Provide basic technical support and ask probing questions to assist field technicians
Work across multiple systems simultaneously to resolve issues
Monitor and respond to multiple email inboxes within defined SLAs
Manage internal/external reports and provide timely status updates
Follow up on open investigations to ensure resolution and closure
Participate in special projects as assigned by management
Qualification
Required
High School diploma or equivalent required; Bachelor's degree preferred
Minimum 1 year of customer service or call center experience, preferably in a technical support environment
Experience handling inbound and outbound calls in a call center setting
Proficiency in Windows XP and Microsoft Outlook, Word, and Excel
Ability to type at least 50 words per minute
Strong decision-making and problem-solving skills
Flexibility to work various shifts, including evenings, weekends, and holidays
Must pass applicable background screening
Preferred
Bachelor's degree
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
Company
NCR Atleos
NCR Atleos provides banks and retailers with technological solutions to reduce operational complexity and increase customer experiences.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2023-10-17IPO
2023-09-18Post Ipo Debt· $1.35B
Leadership Team
Tim Oliver
Chief Executive Officer and President
Paul Gardiner
Chief Technology Officer
Recent News
2025-12-19
2025-12-04
Company data provided by crunchbase