Dental Care Alliance · 3 months ago
Director of Operations Multi-Specialty Dental Practice
Delray Beach, FL
Full-time
Onsite
Director/Executive
8+ years expDental Care Alliance is seeking an experienced Director of Operations to oversee the daily operations and strategic growth of Advanced Dentistry of South Florida. The role involves managing a team, ensuring operational excellence, and enhancing patient experiences while adhering to compliance and financial targets.
DentalHealth CareMedical
Responsibilities
Oversee day-to-day operations including scheduling, patient flow, billing, and insurance coordination
Manage HR functions: hiring, credentialing, compliance, staff training, and performance management
Support and coordinate across general dentistry, cosmetic dentistry, endodontics, oral surgery, periodontics, and hygiene
Lead technology adoption to streamline workflows and improve patient care
Ensure five-star patient experiences across all services — from emergency visits to cosmetic enhancements
Monitor and improve scheduling systems, call performance, and reappointment processes
Oversee online reviews, reputation management, and patient engagement initiatives
Track budgets, KPIs, and financial performance; implement strategies to meet growth and collection targets
Ensure compliance with HIPAA, OSHA, and state/federal regulations
Oversee insurance processing, billing accuracy, and collections
Lead community outreach and marketing initiatives, building relationships with local organizations, businesses, and referral partners
Oversee promotional products, sponsorships, and practice branding campaigns
Manage social media presence, digital marketing platforms, and internal patient engagement programs
Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
Increases and stimulates new patient growth by supporting sales, marketing and promotional programs
Recruits, hires and develops office teams capable of providing best in class patient care
Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions
Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully
Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data
Manages and assists designated office team members with appropriate payment and insurance processes
Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA
Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations
Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
Continually works towards building and sustaining a joined leadership work environment with doctors
Performs other duties as assigned
Qualification
Required
Must have Dental Office experience
8–10 years of leadership experience in healthcare/dental operations
Proven track record managing high-volume practices with multiple providers
Strong financial and business acumen
Excellent leadership, organizational, and communication skills
Proficiency with practice management software and Microsoft Office Suite
Preferred
Marketing and community engagement experience preferred
2 years' of experience managing a dental office
Strong background in billing and insurance
Must have prior management experience
High school diploma or GED; Associates Degree (AA) from a two or four-year college
Benefits
Health, dental, and vision insurance.
401(k)
Paid time off and holidays.
Medical
Dental services
Life insurance
Vision
Paid time off
6 paid holidays off
401k to name a few
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
Globe and Mail
2025-11-26
2025-08-27
2025-05-06
Company data provided by crunchbase