Decagon · 1 day ago
Director of Solutions Engineering, Strategic
New York, NY
Full-time
Onsite
Director/Executive
$290K/yr - $350K/yr
7+ years expDecagon is a leading conversational AI platform empowering brands to enhance customer experiences. The Director of Solutions Engineering will build and lead the pre-sales solutions engineering function, focusing on team leadership, technical excellence, and cross-functional collaboration to drive AI platform adoption among enterprise clients.
Artificial Intelligence (AI)Generative AIMachine LearningSoftware
Responsibilities
Hire, mentor, and manage a team of Solutions Architects, providing technical guidance, coaching, and career development
Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation
Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals
Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation
Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs
Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities
Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events
Define scalable processes and assets to support team efficiency, repeatability, and long-term growth
Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape
Qualification
Required
7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent
3+ years of experience managing or leading pre-sales/solutions engineering teams
Proven success working with large enterprise customers and navigating complex buying cycles
Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures
Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility
A collaborative, organizational mindset with a track record of building scalable teams and processes
Ability to thrive in fast-moving, high-growth environments with significant ambiguity
Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders
Preferred
Experience in AI/Generative AI pre-sales engineering or enterprise deployments
Familiarity with enterprise architecture design, developer tooling, SDKs, and integration patterns
Background in software engineering or systems engineering, enabling you to dive deeply into technical discussions
Experience integrating telephony infrastructure or other complex enterprise systems
Knowledge of LLM architecture, prompt engineering, evaluation, and AI-powered solution design
Thought leadership experience through conferences, webinars, or published technical content
Benefits
Comprehensive medical, dental, and vision coverage.
Flexible “take what you need” vacation policy.
Daily lunches, dinners, and snacks provided in-office.
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
Mobihealthnews
2026-02-05
2026-02-03
Company data provided by crunchbase