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Brown University Health · 3 months ago

SAH Interpreter

Fall River, MA

Part-time

Onsite

New Grad, Entry Level

$22.01/hr - $32.22/hr

Brown University Health is a healthcare provider that emphasizes compassion, accountability, respect, and excellence in patient care. They are seeking a SAH Interpreter to serve as a medical interpreter for patients and staff, facilitating communication for those who are limited English proficient, Deaf, or hard of hearing. The role involves relaying medical information in various modalities and supporting departmental operations while adhering to ethical standards and hospital policies.

EducationHealth CareMedicalUniversities

Responsibilities

Relays medical information between speakers of two different languages in 3 different modalities: face to face; telephonic and/or video interpreting

Reduces linguistic barriers for patients and family members who are LEP, deaf, or hard of hearing seeking care at Steward Health Care

Helps facilitate successful delivery of services to linguistically diverse consumers

Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes

Performs duties in a spirit of teamwork and cooperation

Adheres to hospital policies on customer relations and hospitality

Understands the hospital's system of service delivery

Supports the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system and EMR performs data entry, verify and schedule future appointments when necessary, do iPadPOP troubleshooting, filing and photocopying

Utilizes on-line computer systems such as Outlook, and other hospital software

Work with special projects as assigned

Supports financial counseling process, community outreach events as needed and when requested to do so by Interpreter Manager

Supports review of short translations as directed by manager

Supports maintenance and monitoring of Interpreter and Disability Equipment

Serves as a resource to staff for patients with disabilities

Supports all campuses and Steward off-sites when required to do so

Other duties as assigned

Qualification

Foreign languagesInterpreting skillsEthical competencyFluency in EnglishWriting skillsInterpersonal skillsOrganizational skillsCustomer service skillsCultural awarenessComputer systems knowledge

Required

Strong linguistic skills: Fluency in English and one or more foreign languages, both oral and written

Ability to accurately work in consecutive mode and sight translate into and from working language(s)

Understands variety of regional accents and linguistic styles and registers

Selects appropriate mode of interpretation for each situation

Interprets with highest degree of accuracy and completeness in consecutive and sight translation modes

Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction

Picks up cues from encounter participants regarding level of understanding and/or need for clarification

Strong writing skills preferably in both English and target language(s)

Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other

Intervenes as intercultural mediator when communication is compromised by culture-bound messages

Avoids generalizations and stereotyping

Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter

Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation

Strong interpreting skills

Explains role of the interpreter to patient and provider; recognizes the complexity of the clinical encounter and added factor of linguistic barrier; sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness

Assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)

Encourages and fosters direct communication between provider and patient

Maintains professional distance and integrity

Diffuses conflict between parties by remaining calm and impartial

Clarifies instructions, follow up steps in a diplomatic, effective manner

Ethical competency: Understands and abides by hospital policies on patient confidentiality, informed consent, non-discrimination and by interpreters code of ethics and standards of practice

Interpersonal and customer service skills: Projects positive attitude about the department and the hospital, and offers services to ensure positive experience

Works as a team with colleagues and providers; addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed

Organizational skills

Works well under pressure to manage stressful situations

Flexible to meet scheduling needs and handle often unpredictable changes

Produces expected quality and quantity of work

Sound judgment and confidence

Ability to handle multiple tasks

Detail-oriented and accurate

High level of customer service and a positive approach

Familiarity and ability to work with diversity of cultural/socio-economic backgrounds

General knowledge of cultural backgrounds of patients to be served

Good interpersonal, organizational, and time-management skills

Working knowledge of computer systems

Preferred

Bachelor's degree or equivalent preferred

Proof of medical interpreter training - minimum of 40 hours

National Board Certification for spoken language interpreters (see www.certifiedmedicalinterpreters.org) preferred within 6 months of target language test availability