Kiss Products, Inc. · 1 day ago
Customer Service Specialist
Port Washington, NY
Full-time
Onsite
Entry, Mid Level
$21.50/hr - $39.75/hr
2+ years expKiss Products, Inc. is a company dedicated to providing exceptional customer service. The Customer Service Specialist role involves managing the sales order lifecycle, ensuring data accuracy, and delivering outstanding service through effective communication and problem-solving skills.
Consumer GoodsCosmeticsManufacturing
Responsibilities
Process and monitor orders using SAP SD
Understand organizational structure, master data, and document flow
Prevent errors through precise data entry and validation
Apply customer-specific conditions and check inventory availability
Maintain accurate customer profiles and preferences
Use CRM tools to support personalized service
Coordinate with internal teams to ensure smooth order fulfillment
Guide customers through digital tools and self-service options
Respond to inquiries with clarity and empathy
Resolve complaints quickly and follow up to ensure satisfaction
Handle multiple requests efficiently, prioritizing by urgency
Make data-driven decisions and adapt to changing needs
Identify recurring issues and suggest process enhancements
Contribute to service excellence through active feedback
Qualification
Required
High School: Business Administration/Management
2 - 4 years of relevant experience or industry exposure in a related field
Adaptability
Auditory Attention
Customer Service Mindset
Empathic Communication
Interpersonal Communication
Multitasking
Proactive Behavior
Problem Solving
Self Motivation
Stress Resilience
Korean
Benefits
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Company
Kiss Products, Inc.
We’re KISS Group, the innovative global leader in beauty care.
501-1000 employees
H1B Sponsorship
Kiss Products, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
2023 (7)
2022 (7)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetic Industry Magazine
2025-11-01
2025-10-15
Company data provided by crunchbase