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Flex · 10 hours ago

Senior Manager, Compliance (Issue Management & Monitoring)

San Francisco Bay Area

Full-time

Hybrid

Senior Level

$164K/yr - $201K/yr

6+ years exp

Flex is a growth-stage FinTech company based in NYC, focused on improving the rent payment experience for users. The Senior Manager, Compliance (Issue Management & Monitoring) will develop and execute compliance monitoring capabilities and issue management oversight, working closely with various teams to ensure timely remediation of issues and enhance the monitoring program.

AppsBillingFinancial ServicesFinTechSoftware

Responsibilities

Develop and maintain monitoring plan for all applicable federal regulations with consideration for risk assessment, parallel testing reviews, and manual work required

Partner with data analysts to create automated dashboards based on regulatory attributes to drive efficiency

Execute manual monitoring and oversee output of dashboards

Work with business units and cross-functional stakeholders to validate and communicate exceptions identified

Track resolution of exceptions and escalate unresolved exceptions to findings where appropriate

Maintain and enhance monthly, quarterly and annual reporting on monitoring results and the state of the monitoring program

Partner with peers in Legal & Compliance to scale the capabilities of the monitoring program by developing oversight for state regulations, KPIs, and other areas of focus (i.e. license/contract requirements)

Track all issues identified by Compliance, including for areas outside of testing & monitoring, by working with internal and external stakeholders to obtain status, driving and tracking resolution of findings, and assisting with problem-solving to remove roadblocks where required

Build relationships with Flex stakeholders to promote self-identification of issues and improve synchronization with non-Compliance issue sources

Prepare monthly and quarterly executive-level reporting on issue management, focusing on identification and resolution strategic themes and trends

Investigate internal and external opportunities to improve current issue management tooling

Qualification

Compliance programs executionConsumer protection regulationsData analysis collaborationRisk assessmentIssue management toolingAnalytical skillsProblem-solving skillsCommunication skillsRelationship buildingGrowth mindset