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Coupang Fulfillment Services · 7 hours ago

Senior Staff, Technical Program Manager (TSE)

Seattle, USA

Full-time

Hybrid

Senior Level, Lead/Staff

$171K/yr - $273K/yr

8+ years exp

Coupang is a rapidly growing e-commerce company known for its innovative approach to shopping and customer satisfaction. They are seeking a Senior Staff Technical Program Manager to lead project charters and execution across various teams, focusing on technical strategy and customer lifecycle management for their platform.

DeliveryLogisticsWarehousing

Responsibilities

Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data

Should be able to dive deep to come up with new Platform scenarios that helps solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company

Solid Platform, Web services, API technologies experience

Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach

Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success

Own and Manage implementation E2E from Project charter, roadmap, plan, design, build, execute, deliver and monitor performance & adoption

Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision

Should be able to come up with scenarios and business requirements by analyzing data and business needs

Excellent cross-group collaboration and communication skills

Strong problem-solving skills, analytical capabilities, and attention to detail

Strong cultural change management experience

Identify, Propose and Implement ongoing data strategy and drive data quality improvements

Establishes, enables and improves systems to manage product feedback from customers to resolve issues

Reviews and contributes to ecosystem design

Qualification

Software Design ArchitectureSystem DesignData AnalysisProject ManagementAPI TechnologiesAgile MethodologiesChange ManagementCross-group CollaborationProblem-solving SkillsCommunication Skills

Required

Bachelors degree in Computer Science or related fields or equivalent work experience

8 years of related work experience

Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data

Solid Platform, Web services, API technologies experience

Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach

Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success

Own and Manage implementation E2E from Project charter, roadmap, plan, design, build, execute, deliver and monitor performance & adoption

Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision

Should be able to come up with scenarios and business requirements by analyzing data and business needs

Excellent cross-group collaboration and communication skills

Strong problem-solving skills, analytical capabilities, and attention to detail

Strong cultural change management experience

Identify, Propose and Implement ongoing data strategy and drive data quality improvements

Establishes, enables and improves systems to manage product feedback from customers to resolve issues

Reviews and contributes to ecosystem design

Preferred

Excellent cross-group collaboration and communication skills

Demonstrated virtual team leadership capabilities

Knowledge or experience of agile development methodologies (i.e. Scrum)

Minimum of 12 Years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics

Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams

Flexible, agile and fast learner

Excellent cross-group collaboration, outstanding verbal and written communication

Change management experience