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IntelliGenesis LLC® · 3 months ago

System Administrator Level 2

Aurora, CO

Full-time

Onsite

Senior Level, Lead/Staff

$89K/yr - $164K/yr

10+ years exp

IntelliGenesis LLC is a company focused on providing equal opportunity employment and is currently seeking a System Administrator Level 2. The role involves analyzing user requirements, providing support for IT systems, managing daily operations, and troubleshooting issues across various platforms.

CRMInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Analyze user requirements to derive software design and performance requirements

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware applications and software integration

Qualification

UNIX managementWindows managementCisco routersSwitchesIT systems troubleshootingTier III supportProblem resolutionUser assistanceSystem capacity analysis

Required

US Citizens Only

TS/SCI Clearance and Polygraph required

Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required

Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

Manages IT system infrastructure and any processes related to these systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problem and remains involved in the resolution process

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program