HighRes Biosolutions · 3 months ago
Field Service Engineer I
Beverly, MA, USA
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expHighRes Biosolutions is a company specializing in automation solutions, and they are seeking a Field Service Engineer I to be responsible for the installation, maintenance, troubleshooting, and repair of their systems and devices at customer sites. This role involves collaborating with other engineers and departments to ensure comprehensive support for HighRes products.
BiotechnologyConstructionRobotics
Responsibilities
Active progression through Field Service Engineer onboarding and development plan including basic product service and maintenance training, CRM System and documentation training, customer skills training, and other select technical topics and company/department processes
Perform electrical and mechanical assemblies using schematics and mechanical drawings
Troubleshoot, repair, and maintain all range of HighRes devices, systems, and automation platforms
Able to troubleshoot and diagnose electrical issues – DC and AC voltages
Adhere to all safety protocols
Deployment and calibration of robotic systems at customer sites
Learn and practice techniques for rapid response to customer support requests; initiating troubleshooting and triage of customer-reported product issues
Complete accurate and timely documentation of support case issues, activities, and resolution
Communication with internal departments to report quality issues and defects
Complete on-the-job training with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites
Develop customer relationships through proactive and approved communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory
Regularly query service documentation and utilize knowledge base articles for technical support and servicing & troubleshooting techniques
Attend training provided by laboratory instrumentation and robot third-party device manufacturers for basic service and maintenance tasks
Practice the accurate management and maintenance of field service spares and a service inventory
Act as instructor assistant in Systems user maintenance-level trainings
Independent case and work order completion for Tier 1 and routine customer support requests
Complete and review (provide feedback on) new training modules/topics to assist training program manager
Collaborate with Level II Field Service Engineers to define and assure complete and effective case resolution is achieved
Attend proactive customer status and review meetings at assigned accounts
Complete tasks assigned by Principal Field Service Engineers for resolution of escalated hardware issues at customer accounts
Participant/assistant in limited number of departmental and cross-functional process and technical improvement projects
Qualification
Required
(North America) Bachelor's degree in electromechanical/life science/engineering or certification with equivalent experience in lieu of degree is required
(Europe) Qualified to a minimum of HNC level with a bias in mechanical or electrical engineering, or Central European equivalent. Modern apprenticeship qualifications will also be considered
Typically, 0-1 years (1-3 years at Level I) direct experience in a field service or customer-facing support role, with preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service
In-house automation support/engineering experience will also qualify
Knowledge of Computer communications (TCP/IP, RS232)
Ability to travel weekly to customer sites, with overnight domestic travel up to 80% and potential, occasional international travel required
Valid driver's license
Preferred
HVAC/cooling/environmental experience as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required
Company
HighRes Biosolutions
HighRes Biosolutions provides design and construction of innovative robotic systems.
201-500 employees
H1B Sponsorship
HighRes Biosolutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$2.48M2015-07-21Series Unknown· $2.48M
2015-05-01Acquired
Leadership Team
Ira Hoffman
Chief Executive Officer
Lou Guarracina
Founder and CTO
Recent News
2025-10-14
Google Patent
2025-05-04
Google Patent
2025-02-12
Company data provided by crunchbase